Windows 7 wont connect to my qnap nas

May 9, 2016 12:10PM PDT

Hi guys

I have a windows 7 pc and a qnap ts453a nas. When i type in the nas ip address it won't connect to it. I also have a windows 8 laptop and when I do exactly the same thing with it a connection is made. I have spoken to someone at qnap and they say something is blocking it. I'm still waiting to hear back from then but can anyone help me?

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Reply to: Windows 7 wont connect to my qnap nas
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Clarification Request
I've seen that on wired versus wireless connections.
May 9, 2016 12:27PM PDT

I know it's hard but tell more about the actual connections.

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(NT) Qnap ts 453a
May 9, 2016 11:13PM PDT
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Qnap ts 453a
May 9, 2016 11:17PM PDT

Hi Thanks for the reply.

I have my nas wired via ethernet to the router and my windows 7 pc also wired to the same router. If I open the file folder and on to my network it shows up but when I type in the nas ip address, double click the ip address or right click and try to launch Internet Explorer for q sync using qfinder pro nothing happens. Typing in the nas ip address gives me error code 500.

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Qnap nas ts453a
May 9, 2016 11:23PM PDT

I can also login to my nas using my phone but can't connect to it using my windows 7 pc

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Is that a web code error?
May 10, 2016 10:00AM PDT

That means there's something up with the Web server on the NAS. Since that's failing and you are not using any Antivirus/Web Protection suite I think it's time to try other than a web browser to connect.

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