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General discussion

Windows 7 - wakeup - bluetooth

Oct 28, 2009 3:40PM PDT

Hello,

I have installed Windows 7 Professional on my new HP6830 with integrated bluetooth. Everything is working so far, except that my bluetooth mouse logitech MX900 is behaving a little strange.

I can pair the mouse with with my laptop, it works perfectly fine, correct driver and everything. But when I change then mouse battery or coming from wakeup/switch user, the mouse don't work any more.
In device manager, the Bluetooth-HID-Device still exists,
but under mouse and pointer device the MX900-Mouse entry is missing after the reboot.

If I go tho bluetooth environment, I can remove the faulty MX900 device, click on search and can pair the mouse and it workes like a charm again.

Does anybody have an idear where the problem could be and how to solve this?


Thanks,

Theo.

Discussion is locked

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Missed one detail.
Oct 29, 2009 12:01AM PDT
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Addition ...
Oct 29, 2009 12:34AM PDT

Sorry, missed some details

HP6830s
MX900
Bluetooth shipped / (driver von HP version: 7 (19 Oct 2009))
Windows 7 64bit
Logitech SetPoint: 4.80.103 driver: 4.82.11

I tried both, the normal Windows 7 64bit driver and the Driver from HP Support page. Same results. Then I loaded the new SetPoint software from Logitech, to handle the different speeds (touchpad/mouse) and after reboot/wakeup and battery change, I too, miss the corresponding "MX900-bluetooth" driver entry under "pointing devices". The HID-bluetooth-mouse-keyboard driver keep staying in bluetooth section.

Thanks,

Theo.

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Just a thought.
Oct 29, 2009 3:22AM PDT

I never install the logitech software. Over the years the troubles it caused has me leaving that software behind.

Did you update the "HP Wireless Assistant"?

At this point you get to go to the makers and ask for a fix.
Bob

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Wireless Assistant?
Oct 29, 2009 4:27AM PDT

I installed everything except the "Wireless Assistant", a program wich only gives me the additional software support for turning ON and OFF the wireless devices, a function which the hardware buttons on top already providing me.
=> Another useless Software whom could think?
NO, after installing it, miracleusly the bluetooth mouse comes to live after reboot and wakeup (it take a few seconds but the mouse comes back to life automaticly)

Why the hell is it necessary that I need 3 programms/tools from HP to give me redundand user functions for things already implemented in the OS-Views on the bottom right (showing connection, signal strength, enabling and disabling the devices)

I thought Windows 7 should be cleaner and user friendly???
Why all the garbage in my taskmenu?

a not amused Theo.

Btw: Thanks a lot for your help and support.

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Yup.
Oct 29, 2009 5:21AM PDT

That's a head scratcher but the explaining won't fit here. You'll also encounter this wireless assistant on Dells and other machines where you see similar issues until you install that thing.

Why I noted it is I'm doing more with bluetooth than I ever imagined. A new Windows Mobile application I'm writing that uses bluetooth. Interesting area and quite the stories about companies that have their own stacks and which stack is busted and is still out there!

Ouch, and glad it worked out.
Bob