At some point the OS gets dinged up to the point you start over. At least this time they have a chance to save their files and more before you restart.
Bob
I am trying to clean up my girlfriends computer and I am finding a variety of issues. Windows update hasn't ran for 2 years and the program will not open. Her firewall is turned off and will not turn on manually. She also keeps getting a pop up that says she is not running genuine windows. I am guessing she has had a major malware or trojan attack. Avg is now installed since her Nortan anti virus would not open. Any help to getting this computer at least updating would be greatly appreciated.

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