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Question

Windows 7 Ultimate Explorer.exe crash

by May 12, 2012 8:56PM PDT

Hi,
I have read the past posts regarding this issue and I have tried the so called hotfix that microsoft issued regarding this issue but it did not work.

Asus G74sx
intel i7 2670qm processor
16gb ram
Windows Ultimate 64bit version

I have done the hotfix, I have ran checkdisk, I have run norton 360, I did not have this problem before the last windows update. I even tried rolling back. I got fed up and ran the recovery disk that came with my laptop, and I still have the same problem.

Please help!

Discussion is locked

31 - 60 of 35 Posts
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Speaking of Video cards...
by loddoss May 21, 2012 11:14PM PDT

Speaking of video cards, now I remember that I got the nvidia drivers from nvidia website. I reinstalled everything using the recovery disk for my laptop, updated windows, installed all the drivers from Asus, which included there version of the video driver. Now it works perfectly. Issue Resolved!! Thank God.

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hmm, i also have the same problem...
by WooFeeR Feb 4, 2014 3:39AM PST

I have the same problem with my ASUS G53SW, i also ran the recovery disk partion to factory settings and data, but the problem seems to persist.. i do not know what to do, altough i now have an idea that maybe the OS that comes with ASUS G-Series may be corrupted from factory, if anyone know of any hotfix or repair for this problem it would be much appriciated Happy

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We covered so much here.
by r. proffitt Forum moderator Feb 4, 2014 3:49AM PST

From the old Explorer issue (and no, Microsoft never issued a fix!) to the Web storage issue below and over to hardware issues.

As we covered about everything and there is no patch from Microsoft to stop Explorer from crashing on certain files, what's the next move?
Bob

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Answer
It was the Asus Webstorage Program Causing the crash
by May 23, 2012 4:40PM PDT

I went into the Event Viewer in windows 7 to get more information.
It was a ntdll.dll and a ASUSWSShellExt64.dll error.
Solution to the problem is uninstall Asus Webstorage Software.
I hope this helps anyone else with the same problem.
Thanks for trying to help me.

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That may be a clue too.
by r. proffitt Forum moderator May 24, 2012 2:30AM PDT

That old issue with Windows Explorer will cause such apps (programs) to fault. For example a DLNA server that makes previews may also fault as it goes over some video or other file.

It's a very old issue and bites those that collect video content from the web the most.
Bob

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