Question

Windows 7 not genuine

My son has a computer that was custom built specifically for gaming. Windows 7 was installed and worked fine for 2 years. He received the message and began researching how to correct the issue. After multiple attempts with no luck, he came upon a "solution" that required him to delete a file on the operating system to remove the message. Now that the file has been removed, he can no longer enter a product code to fix his problem. How can we find out what file this was and correct the problem?

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Answer
This one is simple to solve.

You backup what you can't lose, get out your W7 DVD and start over. If the CD Key fails you call it in. Microsoft has been really great at resolving legitimate license failures.

But there were so many cracked W7 installs where the shop used a crack copy and later, a story is told like yours.

Here I assume you have a legitimate DVD and key.

Post was last edited on February 25, 2017 10:12 AM PST

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(NT) I do not have the DVD
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It was built by a computer repair shop

So I don't have the installation disc used to installed the operating system. I'm assuming that this is one of the reasons his pc received the error. Since it was built from scratch, and specific hardware was requested during the build, Microsoft wouldn't recognize it as an authentic device.

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Even an OEM version comes with a DVD

I fear this is simply the old problem of a cracked Windows (pirate) version gone bad.

You have to decide if it's worth buying a license, taking it back to the shop to fix it (they owe you an explanation at the very least) or moving in another direction.

Be aware that no forum I know will help fix an unlicensed copy except by getting another license or moving on with Linux or another OS.

What direction do you want to go with this?

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Answer
Deleted file

Check the recycle bin, with a little luck the file is there.

Start>control panel>system.
Scroll down to the bottom, that will show your product key and if it's activated.

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