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Windows 7 & IE 9 Tab Closing Causes Crash

by johnb1 / May 19, 2012 11:37 PM PDT


I just got a new HP laptop running Intel Core i7 and Windows7 Home Premium. I'm also using IE 9.

A lot of times when I have a tab open in IE9, and open a new tab, either by clicking on the new tab, or a link inside the current page opens the new tab when I click it - when I'm done with what I needed and go to close the new tab, I get an error message 'Internet Explorer Has Stopped Working' IE freezes until I close the error window. It doesn't happen every time a new tab is opened - I just can't narrow it down to what is actually causing it.

If anyone has any info they could share with me, I'd really appreciate it.

Thank you!

johnb1 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by johnb1

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Most likely
by Jimmy Greystone / May 20, 2012 1:59 AM PDT

Most likely the issue is with some IE add-on. Either one that came installed as part of the HP factory image, one you installed, or a hitchhiker you picked up along the way in the form of malware.

So just as a quick test, go into the IE settings and disable all add-ons, restart IE, and then try browsing for a time and see if the problem persists. If the problem goes away, you need to enable add-ons one at a time and test after enabling each one, until you find the problem add-on. If the problem persists, then the problem is likely elsewhere with the system.

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That Seems To Be Working!
by johnb1 / May 22, 2012 4:27 AM PDT
In reply to: Most likely

Thank you!

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