Windows rarely could download and configure stuff on its own. I'd use the old fashioned ways of heading to hp.com to see if there is a driver there.
Also, be sure to follow the old advice about not plugging in USB devices until they are asked for.
I have a windows 7 home premium 64 bit operating system. I have an officejet pro 8500 all in one printer. My computer does not recognize the software and won't download it. Is there a fix for this?