We can't dig too deep as to whether it's malware, virus, trojan or such since we need to know the name of the bad thing to classify what the bad thing is.
However I guess you might be asking if the damage is this or that. To me it's damage.
OK, as to Norton, be sure to run their removal tool then hit ninite.com for your Avast.
-> I do not advise drive wiping. It's an unneeded step to get this working.
Reinstalling Windows is advanced UNLESS your computer uses restore media. I think you should.
1. Run Nortons removal tool.
2. Clean up with Grif's list at http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3
Grif supplies links and all is free. If there is any offer, you likely clicked the wrong link.
3 Use Ninite to get a new AV.
Hello community I keep receiving an error message trying to down load and install various software Bitfender, Clamwin and now Norton. (Temp/Rar/SFXO Folder In Appdata temp not accessible). I did have Norton antivirus program but after I tried to renew the license it would kick it out error so reinstall tool several times to no avail . So after speaking with a good tec from Norton suggested I reinstall windows due to the issue. Is this a mealwear or virus? I was able to install Free Avast Antivirus? From Cnet and was thinking buying full version if could correct the problem. Bitefender support not so great will get back you out 30 bucks hum! Norton was supper. So far I have tried to clean up the temp folders and a drive wipe using Ccleaner also registry. After reading lost of post on this subject Every body wants me use there products. So after I review there products I get don't down load them. I am so confused and some what computer illiterate please help me I would appreciate any help thank you.

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