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General discussion

Windows 7 freezes when playing video in fullscreen mode

Jun 28, 2009 4:54AM PDT

Hi,

I recently finished building a new comp for the first time and have installed Win 7 64bit. Everytime I try playing a video in fullscreen mode (Windows Media Player, Youtube or VLC) , it hangs and I have to use the reset button to restart my computer.

I have an ATI RADEON 4850 graphics card, 8gb of A-DATA DDR3 RAM and an 850w psu. I am running Win 7 64bit. I have installed the latest drivers for my graphics card and Motherboard.

Thanks!

Discussion is locked

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Cross posted too.
Jun 28, 2009 6:52AM PDT
http://forums.cnet.com/5208-7813_102-0.html?messageID=3068637

Frankly it looks like new build syndrome. You get to call the makers and ask them what part to change.

-> WILD GUESS. Did you compare the RAM voltage in the bios setting versus what the sticks you installed specification? I'm finding many thought such things were automatic. Another build thought heatsink compound was optional.
Bob
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It is the same
Jun 28, 2009 7:26AM PDT

I checked the RAM voltages in he BIOS and it is set to 1.5v, the amount that the RAM specs say

Thanks for your reply!

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Would this be a RAM issue?
Jun 28, 2009 11:19AM PDT

...because I think I may have to get new RAM (everytime I start up it gives me the three beeps, then I get it up and running, turn it on...same thing)

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(NT) Ask the maker what THREE BEEPS means.
Jun 29, 2009 12:03AM PDT
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3 beeps means there is something wrong with the memory
Jun 29, 2009 12:29AM PDT

I was wondering though if there was a way to confirm that the RAM itself was bad....

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It might not be bad.
Jun 29, 2009 12:36AM PDT

Just incompatible. I've lost count of the times people "test" the ram in another machine. What did that prove? (yes I'm asking you.)

The test is to try another stick but from the motherboard's supported ram listings. Then if that fails we do the usuals of resetting the CMOS (people can and have mis-set that!) and then we swap out the motherboard.
Bob

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I already tried resetting the CMOS...
Jun 29, 2009 12:49AM PDT

but I will try again

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About the supported RAM listings....
Jun 29, 2009 1:31AM PDT
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No.
Jun 29, 2009 1:34AM PDT

In case you missed it, my answer is NO. It MIGHT WORK, it might not. The motherboard maker publishes a list of parts they tested. When you're off the list they may or may not swap the board under warranty.

Remember you asked me if it was guaranteed to work.
Bob

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So I got some new RAM....
Jun 30, 2009 1:54AM PDT

that is 100% guarnteed to work. It solved the beeping issue (yay!) but alas, the video problem still persists.

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How about a released OS?
Jun 30, 2009 2:49AM PDT

Does it work in UBUNTU?

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Yes
Jun 30, 2009 5:59AM PDT

I managed to get a streaming DivX file loaded and playing in fullscreen mode just fine

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That's a clue
Jun 30, 2009 6:05AM PDT

Since we are dealing with an unreleased OS, drivers no one will stand behind plus a home built machine, it's almost amazing that this is the only issue.

What other released OS can you use?

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DivX streams fine on Windows 7 in fullscreen mode
Jun 30, 2009 6:10AM PDT

So I tried a streaming the same DivX file in fullscreen mode in Win 7 and it worked! Then I tried a flash video and it froze. I will try to reinstall flash and see what happens

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Flash 64 BIT?
Jun 30, 2009 6:16AM PDT

We may be onto something here. The flash 64 bit player has a bit of history. If this is the issue, time to read posts about that and start waiting for "them" to fix that.

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Thanks!
Jun 30, 2009 6:24AM PDT

Thanks for your help! I will look around the Adobe forums and see what I can find. I am relieved that it is not a hardware issue as I already had to deal with some RAM issues early on.

Thanks again

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I spoke too soon...
Jun 30, 2009 6:50AM PDT

I tried watching some videos in VLC (not even fullscrenn mode)encoded in h.264 as well as an AVI and it crashed my machine both times

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I did some more troubleshooting...
Jun 30, 2009 8:02AM PDT

and have come to the conclusion that it is a hardware problem.

I ran the sample file that comes with Windows Media Player in fullscreen mode, and sure enough, it locked up compleltly. Same with Oblivion, I ran it at Medium settings in Windowed Mode and it locked up as well.

Any ideas?

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Let me try the most common issue I run into.
Jun 30, 2009 8:18AM PDT

Tell me EXACTLY in painful detail about the CPU, the heatsink compound and the heatsink, fan installation. Typical findings are (a) no compound, (b) 3 out of 4 retainers are in place (what? All of them are needed?) (c) "I unplugged the noisy fans."

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Alright
Jun 30, 2009 8:37AM PDT

The CPU is an Intel Core 2 Quad Q9550 @ 2.83GHz. The heat sink and fan are installed properly (all 4 retainers are firmly in place) All the fans are running well and there is compound on the CPU

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(NT) Could it be that the graphics card is somehow overheating?
Jun 30, 2009 8:38AM PDT
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Then
Jun 30, 2009 8:40AM PDT

Just one stick of RAM for a test run. This forces most machines to take a breather (run slower) and can reveal the hardware issue.

If that works you call the suppliers and ask what they want to swap out.

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Tried and doesn't work :(
Jun 30, 2009 9:18AM PDT

I booted with I RAM stick in (2gb) and the video still froze

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Now this is odd...
Jun 30, 2009 9:30AM PDT

I did the 1 stick RAM test rebooted, didn't work, inserted the RAM back in, booted up and now I can play avi, divx and whatever format the Mailbag HD podcast comes in...all in Windows Media Player. Still no flash though...

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It's fluctuating like mad...
Jun 30, 2009 9:37AM PDT

I tried skipping through an avi file...froze!

Could this be a faulty graphics card, I cant think of anything else!

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So I did some more testing in Ubuntu...
Jun 30, 2009 11:03AM PDT

..turns out that everything works splendid in Ubuntu 32bit without a hitch.

I will install either Uubntu 64 or Vista 64 and hopefully the problem should go away (hopefully its not a 64bit issue)

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Seems like a 64-bit issue
Jul 2, 2009 3:17AM PDT

I just tried the Ubuntu 32 live cd and everything, and I mean everything, worked well. Streaming DivX and Flash fullscreen (same vids as tested on other OSes) Even my avi from my external hardrive was streaming fine in fullscreen mode.

So, what does this mean? Do I have to remove 4gb of RAM or can I make this work?

Thanks for all your help so far!

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What bona fide 64 bit OS do you have?
Jul 2, 2009 4:44AM PDT

This is beginning to look like a warranty issue. But since it's a collection of parts you can only reduce it to CPU, RAM, Motherboard and Video as the most likely items.

Call the supplier and lay it out that:

Vista 64 fails (does it?)
Vista 32 works (does it?)
Ubuntu 32 works (I read it did)

And so on. It could be one of those endearing bugs that vendors let us find.
Bob

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I got it working!
Jul 3, 2009 1:30AM PDT

I installed Ubuntu 64bit and now it is running fine. I don't know what the issue was, but I installed some drivers and some plugins and now it works flawlessly.

Thanks for all your help!

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Turns out that...
Jul 8, 2009 3:27AM PDT

Shortly after I installed Ubuntu 64, it started happening again, turns out the video card was dead (even though it was new) I got an nVidia card and it runs fine under Win 7 64bit...