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General discussion

Windows 7 fax transmission problem

Jul 9, 2010 11:49AM PDT

I would greatly appreciate any troubleshooting help with this irregular fax transmission problem.

I have no problems faxing with my old XP system. Let that serve as the baseline for my fax capacity.

I have a new Windows 7, which I outfitted with a USB fax/modem adapter and with which I use the included Windows 7 fax utility. Sometimes it functions. Sometimes. And sometimes it works partially. Today, for example, I faxed 10 documents to 10 different recipients. A few of the faxes went through normally, then all of the remaining faxes failed. When they fail, the pattern is like this: the fax utility dials, the recipients fax picks up at 20-30 seconds, and precisely three seconds later, the faxes terminate with the details that the utility encountered "an unexpected error". Multiple redials achieve the same failure, although one or more along the way may pass through successfully. I have looked for patterns and have found none.

Discussion is locked

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agree
Jun 3, 2011 9:54AM PDT

Yes - same problem - I wish someone could tell me whats wrong.

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Let me share this.
Jun 3, 2011 10:08AM PDT

After years of trouble shooting this sort of issue I know to swap modems and maintain that PC faxing along with good old fax machines only work about 99% of the time.

"TODAY!!!" And I mean today, folks are not going to accept this reliability level so while we can fix some of these the days are gone when 99% was ok.
Bob

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I am with ou guys. I want a faxing option that is 100%.
Jul 15, 2011 10:48AM PDT

I am so over this. We can send people to the moon but we can't come up with a faxing option that works. Thru all my questions, I think the faxing formats is the solution to this problem, so is there a program that will allow you to scan a document in and then convert the file to the most common format. Then if the fax fails that the program will try again utilizing different formats until it finds a format that the receiving fax accepts. Now the MILLION DOLLAR QUESTION IS - IS THERE SUCH A SCANNER WITH A PROGRAM THAT WILL DO THIS? PLEASE HELP! LISA INFO - I am using windows 7 and am willing to purchase whatever I need to NOT FANTISIZE ABOUT TORCHING MY FAX, COMPUTER, PRINTER AND SCANNER!!!

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Sorry what's the issue?
Jul 16, 2011 12:48AM PDT

Here I use those all in one printers that have fax in them and never a problem.

I can only guess you are trying to use some old fax modem in the PC.
Bob