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Windows 7 - Event 56 - Computer Freezing

by Estelaria / January 4, 2018 10:49 PM PST

Hello! I have some trouble with my computer and I was hoping that somebody might be able to help me fix it or find the cause of it.

My computer has been freezing up, the only way I have found to get it working again has been to shut off the power. When turned on again everything seems just fine.

This is happening from between twice a day to once every three days.
The only thing I was able to find in the event viewer, although I am not very good with these things so I may well have missed something, is that it seems to coincide with: Driver APCI returned invalid id for a child device (5). Event Id 56.

If anyone can aid me in any way I would be very thankful! This has been causing quite a few problems.

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All Answers

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I have suspicions but will need a report to check it out.
by R. Proffitt Forum moderator / January 5, 2018 9:04 AM PST
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by Estelaria / January 5, 2018 1:37 PM PST
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by James Denison / January 5, 2018 1:47 PM PST
Driver APCI returned invalid id for a child device (5). Event Id 56.

something plugged into your computer isn't being recognized properly. What all you have in the USB ports?

Or, you might need to reset the BIOS, since that can also happen when it's "glitched" and needs a reset.
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by Estelaria / January 5, 2018 3:38 PM PST
In reply to: USB?

I have only a keyboard, mouse and my headset normally.
I do have a phone, usbs and my backup drive that I use at times although I do not think it has ever frozen up while one of those was connected.

I am afraid I do not know how to do that with the BIOS...
I have always been quite terrified about touching it.

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Speccy reading. SkyLake on Windows 7.
by R. Proffitt Forum moderator / January 5, 2018 1:54 PM PST

1. BIOS is out of date. mentions issues with the Skylake CPU. I am not telling you this will fix it but it's on the list.

2. While at that site, after the BIOS get the chipset drivers too.

3. The SSD SHFS37A120G is showing troubling errors. See if the maker has a drive health app.
Where? Uncorrectable Soft Read Error Rate and ECC entries. It doesn't look good.

4. The HDD looks to be in great shape despite it's high use numbers.

5. Teamviewer. Uninstall.

Post was last edited on January 5, 2018 1:55 PM PST

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Thank You!
by Estelaria / January 5, 2018 3:46 PM PST

I see! That certainly seems like a problem! Although I greatly fear that my attempts to update it may cause even worse problems...

Do you know if there is a any way to update the BIOS without taking great risk? I am very worried that I will destroy my computer as I attempt to do so and I cannot afford to replace it.

I am also not sure of just what the SSD SHFS37A120G is sorry, I am very bad with this sort of thing...
The errors sound very very frightening though!

Thank you so much for all of your advice, I am sorry that my understanding is not so good!
If you can help me with working out what the SSD is I would be very thankful, I am so worried about it now.

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Bios updating.
by R. Proffitt Forum moderator / January 5, 2018 3:53 PM PST
In reply to: Thank You!

In decades of updating, never lost a board. But I know better than to unplug power during update. I don't know why folk start the update then run and yank the power out of the wall. Just not careful it seems.

The SSD health looks iffy to just bad. I wrote where:
"Where? Uncorrectable Soft Read Error Rate and ECC entries. It doesn't look good."

This could be the real cause of many issues and could fire off that Event. Windows isn't that great about revealing what exactly caused it to feel blue but disk errors are a place I find myself checking a lot today.

Because of the errors my advice will not include anything more than "see if the maker has a fitness test."

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Thank you once more!
by Estelaria / January 5, 2018 4:15 PM PST
In reply to: Bios updating.

I am just unsure of how to find out who the maker is sorry.
I know, or at least I think, SSD is Solid State Drive and is my C drive with Windows?
I think it is one of the things listed as a hard drive under storage but I am really not certain...

As to the updating I am more worried that if one of these freezes occurs during that process...
I know that such a thing might not even be possible, I am just very wary of what may happen.
I will start trying to learn all I can about the updating though and try it, I just hope I can avoid erring.

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Yes, the SSD looks to be drive C
by R. Proffitt Forum moderator / January 5, 2018 4:30 PM PST
In reply to: Thank you once more!
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Fear will freeze you into doing nothing
by James Denison / January 6, 2018 4:56 AM PST
In reply to: Thank You!

What's your greatest fear in this? Getting in a situation where you can't contact internet for help again? You can remove that fear with by having a bootable DVD which can let you get back onto internet, along with other capabilities, and not need installing to the hard drive. The system can run fully from the DVD, because it does in a RAMDRIVE it creates in the volatile RAM aka Dynamic RAM, aka DRAM. Everyone should have one just in case. You can make them for free, or order one cheaply from site. The most popular is the Linux Mint variety.

If you have that on hand first, then no fear. Internet then is only a boot away, and all without needing to mess around with the windows on Hard Drive until you can get help again. Think of it as insurance. I always kept a Linux bootable disc around even when all I used was XP or earlier, just in case.

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