Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Windows 7 drops wireless link to Photosmart C4580

May 16, 2010 4:05PM PDT

I have a Windows 7 Home Premium 64-bit HP notebook with a wireless link to HP Photosmart C4580 printer. I download the C4580 software and drivers for Windows 7 from the HP website. After some time the wireless link fails. Troubleshooting doesn't detect a problem. I must remove and reinstall the software and drivers to get the wireless link to return.
I also have a notebook with Windows XP on the same home network. When the wireless link on the Windows 7 unit fails it works from the XP machine.
Is the problem with the download or is there something I can do to keep from having to remove and reinstall the software and drivers every month?

Discussion is locked

- Collapse -
Just a wild guess
May 16, 2010 8:39PM PDT

Sorry I'm just starting this off with a wild guess, I don't really have any other ideas.

Does this printer ever go offline? I just wonder that if it does, W7 decides that there is no longer anything there. My thinking is that, online, the two continue to talk to each other.

Mark

- Collapse -
I had the c4780 and it was defective.
May 16, 2010 10:19PM PDT

Sorry but it was. Don't think that it's you or your machine. After much haranguing I found that this only works with the 802.11g setting on the N routers PLUS if you don't have a secure wifi then it does drop.

While the G setting and the security MIGHT fix this one, isn't about time the makers do a little better here?
Bob