Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

windows 7 crashed while updating

Jan 2, 2014 6:30AM PST

I was updating my computer and it crashed. I can't get to my home page.

Discussion is locked

- Collapse -
Yes.
Jan 11, 2014 8:21AM PST

It's all in the guide. As Bob said a lot of people fail on this.
First you download the Ubuntu iso now you can't just burn this straight to a disc. You need to use a software as mentioned in the guide to burn the IMAGE to the disc.

There are many free ones if you Google iso burners.

Dafydd.

- Collapse -
cdburnerxp
Jan 11, 2014 9:35AM PST

that's one of the easiest programs to use, especially for newbies to burning image files.

https://cdburnerxp.se/

notice the "burn and create ISO files" on the page too.

If you don't get an image file (ISO) properly done, rather than waste more blank DVDR on the attempt and since this isn't a time pressing matter, just order one already made. OSdisc contributes back to linux community for each disc ordered and the prices are only a few dollars above the cost of postage.

https://www.osdisc.com/products/linux/linuxmint/linux-mint-16-mate-install-live-dvd-64bit-pc.html

- Collapse -
Be aware, more candy from strangers.
Jan 11, 2014 10:36AM PST
- Collapse -
Oh gosh.
Jan 11, 2014 11:29AM PST

I have a file where I keep all those favorite programs I install from time to time, so don't always trip over the ones that have the malware as much. I did load a newer (supposedly newer) version of Elite Screen Capture direct from the grizzly ape site for firefox extension and it was infected with malware. I uninstalled it, found the older version, changed the install.rdf file in the xpi file to allow installing on later firefox versions and been using it with no problems both in windows and linux versions of firefox. I do contribute to the software I've used the most, like toniarts EasyCleaner, the LViewpro, of course Linux Mint, Wikipedia, but only if I find a continous use for a software or site.

Unless there's some payback for those doing the software, then we'll end up paying more when most of them leave it to big companies to do, and sell.

- Collapse -
I read this might be my problem
Jan 11, 2014 7:47AM PST

After thinking /actually Nero verifying successful burn trying twice.. I read this a minute ago on the last link you provided ,,"Insert a recordable CD, DVD, Disc into your disc burner. Make sure you use media that is compatible with your burner." I remember having media options to choose but not found one for NERO which came per-installed on this new Ac er desktop

- Collapse -
If you're looking for a simple FREE image burner...
Jan 11, 2014 8:28AM PST

...try Imgburn from imgburn.com. Once you install it, you should be able to just double-click your .ISO file, insert a DVD, and have it do the rest.
I've been using Nero and Roxio with no problems for years, but I know a lot of folks have successfully used Imgburn too.
`
Good luck.

- Collapse -
IMGBURN WARNING
Jan 11, 2014 8:31AM PST

It's has doucheware attached. You must select an ADVANCED INSTALL to avoid it.

- Collapse -
New news to me Bob, thanks for warning.
Jan 11, 2014 8:39AM PST

I guess the whole concept of freeware is going to h*ll in a handbasket. What a shame. I hadn't heard that term doucheware before now, but it's certainly appropriately descriptive. Sad

- Collapse -
Here's the video I first heard it.
Jan 11, 2014 8:51AM PST
- Collapse -
Thanks, Bob. I'd seen that video before, but...
Jan 11, 2014 9:41AM PST

...didn't pick up on that term doucheware. Disgusting practice, but what can ya do? Apparently nada. Sad

- Collapse -
Oh my, Ed Bott!
Jan 11, 2014 9:58AM PST

He's been around a long time. Has put out good articles over the years too.
Glad someone is hitting the decay of download.com since CBS took over.
I know CNET stock was down below $2 at one point, but even then they
didn't let malware on it like exist there now.

- Collapse -
Is this from original site?
Jan 11, 2014 8:41AM PST

I was just perusing it looking to update.

Dafydd.

- Collapse -
(NT) Yes. They've turned to the dark side.
Jan 11, 2014 8:49AM PST
- Collapse -
it was as you stated
Jan 11, 2014 8:46PM PST

I accidentally picked up douchware accepting the imgburer agreement. .what was really annoying was descovering how attachments attacked the windows 8 homepage. . I mean I had no way of swiping in the start menu in any corner of the screen. Because the program blocked windows 8 menu. .so I manually powered off.. after the second time I had rebooted.. I unstalled all the programs including any on the date. Think I'LL try learning using the Nero 12 pre installed program.. I am in no rush..and it will be a learning experience. We

- Collapse -
Why is NERO 12 EXPRESS HARD TO GET IT RIGHT?
Jan 11, 2014 8:47AM PST

I have to ask because it came pre installed on my new Acer with windows 8... I wish someone here or on youtube could do a simple step by step using nero 12 to burn iso files saved to my computer.. is it possible the files were corrupt? I have no idea what is going on yet

- Collapse -
In short.
Jan 11, 2014 9:08AM PST

Almost all folk that use Nero burn the file to the DVD.

We need to make a DVD from the image file instead. The difference can be lost on most which is why we use something like IMGBURN which removes the learning or tutorials and support.
Bob

- Collapse -
okay Bob, I think you are right too
Jan 11, 2014 11:59AM PST

And this for me is not about saving five buxs.. I should learn to burn it on a dvd .. so I will give the easier burner like img burner a shot. This is no rush as I have a new desktop .. but I want to get the crash os windows 7 on my pavilion fixed for a backup. thank you all.. i need guidance and little time and bit of patients

- Collapse -
I think you did it right. Maybe.
Jan 11, 2014 9:19AM PST
"I see the dvd showing disc space 1.8 gb free of 4.38"

The ISO file you downloaded is 1.2 GB in size. You only have 1.8 GB left on a 4.7 GB DVDR. I don't know why it shows the DVDR as 4.38, but not worried too much about that. This means you have burned 2.6 GB up to possible 3 GB to the DVDR disc. This indicates you actually "burned the image file" to the disc.

Can you open the DVD in windows file manager and see files? Give a few names of files you see and we can be sure.

To use;

Put the DVD into the drive, reboot the laptop and see if it will boot to the DVD. If not then you will need to interrupt the boot process by pressing any key that allows to choose another boot option and chose CDROM or DVD as boot drive.
- Collapse -
okay sounds like an idea
Jan 11, 2014 11:43AM PST

I am pretty certain NERO 12 BURNER that came pre installed on this Acer was easy to use and it verified the burn was successful.. the only problem is as you said about inserting it in the laptop.. I get here the normal rom spin but nothing but a blue screen and my pointer can move.. that happens if I power up normal or recommend safe mode.. iF I PRESS F10 I CAN SEE DIAGNOTICS SYSTEM CONFIGUATION So you think I need to check or configure startup for the dvd ?

- Collapse -
you aren't doing the boot process correctly
Jan 11, 2014 11:58AM PST

You keep going into windows and thinking something will happen there. NO, you need to boot into the Linux distro.

To do that check your manual or look on the monitor usually at bottom for clues on a button like F12 or F9 to press to enter a boot choice screen first. Only then can you boot to the DVD drive.

An alternate is if you see an option to press a key (often the DEL key) to enter the BIOS, then you can set it to boot first to the DVD or CDROM drive, save that in the BIOS and then it will reboot to the DVD.

- Collapse -
OK, found it
Jan 11, 2014 12:27PM PST
http://h10032.www1.hp.com/ctg/Manual/c02834058.pdf

Aha, they call it "setup utility". Yes, F10 is the place you need to be. There you should be able to set the laptop to boot from the DVD. While there look around to see if there are also settings for EFI and Legacy and CSM. If DVD is chosen as first boot device but won't boot, then you may need to return into that ESC at boot and then F10 area to change the boot mode.
- Collapse -
tried nero 12 express again
Jan 12, 2014 1:07AM PST

going to try a third blank dvd-r and the Nero express burner rom.. I also completed another start up test on the crashed laptop.. memory test passed smart check passed short dst failed .. below that it reads a failure id code below that is the product id and below that is hard disk 1 so the start up test failed.. i than inserted the third dvd i just tried to burn into the laptop .. nothing yet.. even though I believe i burned the image of the files saved on my dvd rom filed on the Acer. so next step is restarting the laptop press esc and f2 .. than f9 takes meto boot manager.. ahhh.. found that the boot option was set on notebook hard drive.. i will now select "internal cd/dvd rom drive and hit enter .. from here the window error page started windows loaDING FILES.. SHEESH! I'M BACK TO THE SAME" BLUE SCREEN OF DEATH".... i SUPPOSE tHE THIRD DVD did not burn correctly? back to that windows error recovery where i have two options launch start up repair (recommended) and below thatstart windows normally those are the only chooses and either choose I enter brings me to windows loading files.. i hear the rom boot.. my pointer and blank blue screen appears followed by a bios window rem .. result.. couldn't perform screening because couldn't detect 2 HDDs on this system. my question here is, how now do I verify the burn dvd was successful and can i check to see if it is on the Acer that is functioning.?

- Collapse -
Remember that I find few can create that DVD with Nero.
Jan 12, 2014 1:40AM PST

I can't guess why but test that boot DVD on other PCs. If none can boot it, it's not made right.

Can I ask why you stuck with Nero? It's as if you want to take the hard road.
Bob

- Collapse -
PS. Adding to that's it.
Jan 12, 2014 2:27AM PST

If the DVD lens is dirty or the drive is old it may lose its capability to boot. This happens at about 2 years and can really torque owners as I demo a new drive booting and the old drive not.

One crass former client had the gall to tell us the new drive was theirs and that we was shaking them down. So we gave them drive and sent them away. They are not welcome anymore.

Anyhow, it does happen so a few parting thoughts.

1. Test it on other PCs.
2. There's always USB? More steps and apps involved but can avoid putting in a new DVDRW drive.

What I added a few years ago to the Rescue Kit is the USB DVDRW DRIVE. It is now about 30 bucks and has paid itself off many times.
Bob

- Collapse -
i will consider the usb option.. the thing is.. the
Jan 12, 2014 8:08AM PST

dvd player in the laptop sounds fine as it always did... i also just tried what James said to do prior and even know but the boot default keeps trying to start windows instead of cd/dvd rom mode.. i guess after i choose one of the two boot options on esc and f9 ( not f10) as f9 is the boot manager and offers two boot options... so when i start i hit esc than i just hit f2 and went to bois management to try a rolled back ..it is in progress of writing a new BIOS image... now it is verifying a new bios image..result is..rollback is complete,,,restart system...samebs msft blue screen of death lol .. i hate windows.. i hate windows 8 .. next computer is a mac for sure.. fk msft i hope they tank .. .. take the apps and all and stuff it.. .. okay still not going to blame the government or burn the flag.. i am trying to stay focused..lol . so James even after trying in both f9 and f10 with changing boot options as you said.. for some reason it continues to boot up the same.. i'm frustrated.. you think the harddrive is so wiped out it fails to change boot options?

- Collapse -
Odd.
Jan 12, 2014 8:13AM PST

At the office we banned Windows 8 for a short while. When Classic Start showed up we re-evaluated and lifted the ban. Now we are only developers so what do we know?

OK, since you appear to be an old hand at this why not force it to only have the DVD to boot from? That is, if you remove the HDD it has no choice.

However I can't see that this DVD was tested good to boot elsewhere and you seem to be trapped in the DVD DRIVE MUST BE GOOD TAR PIT. Some never escape.
Bob

- Collapse -
On the Amazon. Linux DVDs and sticks.
Jan 12, 2014 8:22AM PST
- Collapse -
I agree
Jan 12, 2014 9:39AM PST

if you can't get a boot off the DVD, maybe the drive is bad? Go with the USB option. Due to the added difficulty of putting Linux on a USB flashdrive yourself, it's better to buy one already loaded with it.

In answer to your other question in other post, I would urge either Mint or Kubuntu. Which one depends on how simple your use or how intense. They are both great systems and avoid the sidetrip Ubuntu took lately into something similar to the "tiles" in Windows 8 Metro, but not that bad. Mint should be version 13 (support till 2017) or higher and currently are at version 16 (short release with 9 months support). Kubuntu would start at one of the version 12 and up (12.04, 21.10).

Mint version 16
https://www.osdisc.com/products/linux/linuxmint/usb/linux-mint-16-mate-8gb-usb-flash-drive-pc.html

Kubuntu version 12.04.3
https://www.osdisc.com/products/kubuntu/usb/kubuntu-12043-lts-desktop-8gb-usb-flash-drive-pc.html

- Collapse -
answer for James using Nero 12 express
Jan 12, 2014 1:49AM PST

Burn process completed successfully at 16 (22,160kb/s) DVD-R drive J shows a storage bar jan.12, 2014 1.82GB free of 4.38 GB of these maxell dvd-r blanks.. this was the third one I burned (sucessfully) files currently on disc are as follows:(11) .disk boot casper dists dvd drive linux mint 16 ma EFI ISOLINUX POOL PRESEED NEW COMPRESSED (ZIP) FOLDER MD5SUMS ..... But I have no idea why it doesn't work in the laptop even after setting the boot manager option to cd/dvd start up.. and even in the Acer which surely functioning.. I mean.. what gives?

- Collapse -
THAT'S IT!
Jan 12, 2014 2:13AM PST

You must have done the DVD disc correctly. Now, just quit trying to run it in windows. When the computer starts up hold the ESC key, then hit the F10 key in the Setup Utility. Go to the part about "boot order" and set that to DVD or CDROM. Save and close.

Put the DVD into the DVD drive. Restart the computer. You should come to a Mint linux screen with a 10 second countdown.