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General discussion

Windows 7 computer, what do you mean you're "dumping memory"?

Nov 19, 2010 4:26AM PST
Question:

Windows 7 computer, what do you mean you're "dumping memory"?


Hello everyone. I am using Windows 7 when I play a game or go to
some Web pages. Sometimes my computer screen will turn blue and
display a message saying it's dumping memory? I am not a computer
whiz, but I have never had this happen before. I've used every
windows program since "95" and have never had this experience. Does
anyone else have this problem? What causes it and is there something I
can do to fix this issue? Thank you for your time.

--Submitted by: Judy N.

Here are some featured member answers to get you started, but
please read all the advice and suggestions that our
members have contributed to this question.

The relevant memory is being saved as an image --Submitted by: Doh_1
http://forums.cnet.com/7726-19411_102-5029819.html

Could be any number of issues... --Submitted by: darrenforster99
http://forums.cnet.com/7726-19411_102-5029987.html

I had this same issue and fixed it. --Submitted by: ratgurrl
http://forums.cnet.com/7726-19411_102-5030303.html

Explanation --Submitted by: jreuter
http://forums.cnet.com/7726-19411_102-5029825.html

Check for infections first.--Submitted by: Zorched
http://forums.cnet.com/7726-19411_102-5029853.html

Thank you to all who contributed!

If you have any additional advice for Judy, please click on the reply link below and submit away. When providing a solution please be as detailed as possible. Thank you!

Discussion is locked

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What a smug but useless reply
Nov 30, 2010 11:37PM PST

The equivalent of advising someone with a flat tyre to buy a different make of car which has only one seat and uses fuel you can buy at only one service station.
Windows may have its problems for some, but for some weird reason it still the OS for more than 90% of the world's PCs.
Linux has its problems too, namely no useful software to speak of. As has been said, it's great if you want to use the Internet. It's worse than useless for anything to do with any kind of serious graphics. And setting it up and keeping it up to date is a full time hobby for people with nothing else interesting to do in their lives.

Linux is great for servers and inveterate tinkerers, and not much else.

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You know I'm doing pretty good with Linux and without windoz
Dec 3, 2010 6:04PM PST

I am able to do everything I ever did with Linux that I did with that POS windoze that you claim has a lack of useful software ...HAVE you even tried it ??? or are you just listening to M$ and their BS? They have been putting a lot of derogatory statements out concerning Linux and Mac Operating systems.Touting they have the best of all ( the truth is they are afraid they are losing a lot of licensing fees because the open source is gaining ground turning away from spending huge sums for win7..BTW if you are so up on windoze know this you will be forced to purchase win 7 to replace XP soon as M$ is stopping support of it .

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dumping memory
Nov 19, 2010 1:34PM PST
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Could be any number of issues...
Nov 19, 2010 3:32PM PST

I'm very surprised that you haven't ever seen the famous Windows "BSOD" (Blue Screen of Death) before if you've been using Windows since 95. This is quite a common problem.

The only problem with it is that the message it gives you isn't always very obvious as to what has actually gone on, although over the years many other computers have also had similar screens - the Amiga's had a "Guru Meditation Error", and the ST's had the bomb screen, all of these screens had one major problem, none of them seem to give the end user any type of insight into what exactly is going on.

To experts however some of the information can tell them a lot about what is going on.

Firstly if it's possible it would really help if you could add to this question as many details as possible about the screen, especially things like information about the program name or DLL file that has caused the fault. This gives a basis to start from so we can find out which software or hardware is the culprit for crashing.

Sometimes this error can be very serious, like maybe a faulty piece of hardware, other times it can be something very minor like a faulty piece of software. I get a similar message when watching satellite TV on my PC on some of the channels and this is to do with the card receiving bad information from the satellite and trying to decode it, I have now eliminated the channel that causes the problem and don't tune to it (it was Sky News HD).

With it happening when your playing games or browsing certain websites it could be an issue with your graphics card. The games that it happens with are they 3D games, and the certain websites do they use anything like Shockwave or Flash on them. If so it could be something as simple as the graphics card slightly overheating, do you have proper cooling in your PC and if there is a fan on your GPU is it still spinning round or has it ceased up (take the cover off and take a look to see if you can see it spinning when the PC is switched on (obviously look but don't touch!)). Also how many fans do you have in your PC?

Also try running your PC with the side off to see if the better airflow stops it from happening, if it does then you know the problem is probably to do with the GPU overheating, see if you can fit more fans, and ensure that they are facing the right way, some fans need to be blowing and some sucking in such a way that is creates a stream of air going into the computer from one side (or front) and leaving the computer usually at the back (there are two ways to install the case fans, with the fins facing one way makes the fan suck air in, and the other way makes it blow air out).

Other things to check is that all your cables and cards are connected correctly, all screwed in properly, and not loose in any way. Check you have the latest DirectX drivers, and the latest updates for all your drivers, like video card drivers (find them at either nvidia.com or ati.com - depending on which card you have fitted).

Without knowing the exact error code that is appearing at the top and the file that is affected there could be a million different reasons why it has crashed. It is like phoning a breakdown man up and telling him your car has cut out can you tell me over the phone what is wrong with it, to which the breakdown man would just tell you he can't say for certain what it is without seeing various information, a computer with the BSOD is in a similar situation.

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Dumping Memory - Blue Screen
Nov 20, 2010 12:32AM PST

I sufferd with this Blue Screen problem for six weeks and had my computer checked several times. They couldn't find the Blue Sceen. Finally my computer Guru, Sue Eiben, at Floppy House Software said .. "Bill, lets replace your Power Supply unit. She repaced it with a 400 watt unit (Original was 300 Watts) and all my blue screen problems are solved. Sue did say that the 300 watt Power Supply Unit should have been enough.I have a three year old HP Pavilion Model 8200n Desk Top with Windows 7OS.

Now I'm wonder after seeing all the Blue Screen problem posts on Cnet, if we all weren't subjected to bad disfunctional Power Units?

Folks, your Power Supply Unit is going bad, replace it!

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Blue screen using Windows 7
Nov 20, 2010 2:12AM PST

I am having the same problem Judy. It happens to me several times a week.
I think it has to do with drivers that need to be upgraded for use with Windows 7. I tried upgrading my video drivers but Windows 7 wasn't an option.
I have a Dell Inspiron 1720 and it was working fine until I started using Windows 7.

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I had this same issue and fixed it.
Nov 20, 2010 4:36AM PST

I had never had any issue with Windows XP, but when I recently made the switch to Windows 7 I started having Blue Screen errors all the time. In my case it was an 0x9 error which had to do with the power/sleep function on my laptop and an unsigned driver (according to Microsoft's Website). I would also get an 0xA error, which is a memory leak and appears to be related to an 0x7 error as well. Apparently this one is a known issue.

I downloaded hotfix KB2315295 from the M$ site which is a fix for the sleep mode error, and reemoved my blackberry drivers (this is a RIM issue and they need to fix them) and no longer get the blue screen.

As others have mentioned, it could be a Memory issue, or even errors on the hard disk, so check all your hardware too. In my experience, however, stop errors are almost always driver related, or worst case scenario a bad hard drive. I suggest noting the stop code and doing a search for "Windows 7 Error [your code] and see what you can find.

P.S. I can't believe you've never gotten a Blue Screen before! Windows 98 was the worst for those - IMO.

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I agree
Dec 3, 2010 10:28AM PST

I totally agree with this response. Making sure your fixes are up to date is very important because if not you can end up with serious problems. As a Microsoft Tech I've seen the 0x9 error many times. 90% of the time if you go in and turn off the sleep mode and put power setting to never your problem may go away, again it is process of elimination.

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Windows 7, what do you mean you're "dumping memory"
Nov 20, 2010 5:50AM PST

Could be a number of things but I would suggest you check your memory sticks are seated correctly first. Can you or someone you know, open up the case and make sure the memory sticks are pushed in firmly. You might also want to run a test on your memory from one of the many test utilities around.
If it's not then it could be a
ware one word: DEFRAGMENT
follow the steps:
1st: you have no choice, you need to restart your pc.
2nd: go to Start Menu->All Programs->Accessories->System Tools->Disk Defragmenter
3rd: click analyze. it takes time to analyze, so be patient. When it says "you need to defrag this volume" proceed to 4th step.
4th: click defragment. it also may some time to defrag, need more patience here. It's depends how much you got on the hard drive....
When it say memory dumping, your memory can't take anymore the error of your hard disk. The volume of your hard disk is messing up. The volume need to be fix. You won't let your memory card suffer from all errors inside your hard disk don't you?
This error won't show up again if you defrag your hard disk once a week or twice a month.
If this does not work then read on....

If the error still occur even you maintain to defrag your hard disk, Oh men you need to add an additional memory card because your memory is insufficient. "can't handle large programs"

The error on the comp is puerly because of hard issues on the comp there can be a list of trouble makes from your ram to the BIOS to the video card i have got this link from microsoft which would give you a good idea about what the error is and how it could be resolved
http://support.microsoft.com/kb/314063/en-us
I hope this helps....

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Defragment?...
Dec 3, 2010 10:36AM PST

I thought Win7 did defragmentation automatically? My Vista machine does, I always understood Win7 does too?

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rich !!!
Dec 3, 2010 6:14PM PST

Ha ha that is rich you have to set it up in the scheduled tasks ...but even still this is only a band aid solution to a very big problem...The entire windoze way of thinking is convoluted to the point that to fix it would be easier to Install Linux Mint and if you must use windoze apps.,install wine.Linux does not need defragging ,AV scans,or reboots every time you install something.another thing missing is the registry so it is not corrupted or slow!

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I gotta admit...
Dec 4, 2010 4:16AM PST

using Linux with a Linux qualified MCard reader would probably have been easier, than trying to find all the DRM problems caused by Windows Media Center!

MythTV would probably rock!

Media Center PCs are already set from the factory to do defragmenting. Mine came that way from the HP factory. But then I had to have a special OS to get cable ready approval. They have changed that recently; now you can buy the MCard reader separately and install it yourself. Previously you could only get it from an OEM, or the DRM of the content would shut down the process, sometimes the whole PC!

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it simply means
Nov 20, 2010 7:07AM PST

you gotta serious hardware issue - note the crash code and search for it on the internet. usually there is good information available and how to fix it.

some details here:
http://www.dumpanalysis.org

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Windows 7 computer, what do you mean you're "dumping memory"
Nov 20, 2010 1:00PM PST

Here are some thoughts for you regarding this issue. It could be a possible compatiblity issue. Is your OS 32 bit or 64 bit? Are the games you are playing compatible with your OS as well, again the 32bit or 64 bit equation!
Another possibility again relating to compatibility is your Web Browser. Is it 32 bit or 64 bit as this will also determine possible issue between programs. Have a great day and Keep On Smiling^_^)

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about dumping memory
Nov 21, 2010 8:06PM PST

Hi Their,

Dumping of physical memory is an error that you get when you have a death blue screen and their are different reasons why you have this messege.Mostly it indicates that their is a problem with your memory.

Pls quote your computer specifications eg.CPU and RAM.

Did you install any driver or hardware device before you faced this problem?

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Its basically a hardware issue
Nov 21, 2010 8:12PM PST

You get this error messege if you have a hardware issue,are you able to boot your computer into
safe mode?Just boot your computer in safe mode ,if you are able to go into safe mode,then let us know.

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Windows 7 computer, what do you mean you're "dumping memory"
Nov 24, 2010 6:10AM PST

Is there any way to keep the screen message up so that it can be read? I'm sure there is a lot of info in it but it's useless if it can't be read. The screen goes dark after about 5 seconds.

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Pause or PrtScn...
Nov 24, 2010 9:24AM PST

will usually do the trick - if nothing helps make a photo from the error screen. 5 sec are plenty of time.

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Prevent restarting on crash
Dec 3, 2010 11:15AM PST

This link tells you how to prevent the computer from restarting when it crashes. http://malektips.com/windows-7-system-failure-restart-automatically.html

Google'g your error will help you pinpoint what your problem is but I (like others here have already said) suspect your graphics card, either driver or the graphics card itself. I would recommend starting there. Happy

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Re: Windows 7 computer, what do you mean you're "dumping mem
Nov 29, 2010 2:03AM PST

One way this can be fairly common is if you have installed a new hardware device internally or externally on the computer, like a video card / web cam / printer / etc. So one way to start troubleshooting would be to rule some of these things out by unplugging any external computer addons like printer / web cam etc. Regarding internal addons like video cards, try windows update to see if any software upgrades help first, as well as resetting the computer's bios to factory defaults (at the first startup screen, look for a message regarding 'setup' mentioning which key to push during first startup screen's display)...if the problem still persists it may be internal hardware issues...but beyond that I'm not quite sure.

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Blue screen of death and memory dump
Nov 29, 2010 2:12AM PST

Unfortunately this is not just a Windows 7 problem as I recently had this with my XP pro64 and it means that you have a serious error somewhere in your hardware or software. My experience is that it will deteriorate until the boot sequence ends with the blue screen and then recycles. I checked all my hardware items and found no fault except the CD writer part of my DVD player. Odd since all other functions including the dvd writer worked. I have assumed that the various anti virus, anti ad, and registry cleaners which normally behave well had created some dead ends that Windows could not cope with. This may have been that I tried some new downloaded software that tipped it over the edge.
Anyway dvd player replaced I then reloaded my windows system and let Microsoft update it all. All my harddrive data was accessable and system running well again.

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Could be a couple of things...
Nov 29, 2010 2:27AM PST

Hi Judy,

From previous experience this could be one of a few things. Please see below:

1) your computer recieved a device driver update via Windows update (possibly for the Graphics card) which is supported by Microsoft but maybe not by your Graphics card. Go to the Graphics card manufacturers website and look up their latest drivers and use them in preference to the Microsoft ones.

2) Your computer recieved an update from Microsoft which is non Hardware related that has caused it to have a problem. Annoying i know, but can happen. Check to see if there are any more recent updates.

3) Your computer hasn't been updated and there is something attempting to use a driver/piece of installed software in a way which causes a non patched system to fail. I know this basically couters anything said in point 1 but it is still a possiblity...if it aint one then it could be the other.

4) Your graphics card may have a problem. Working in shopfloor IT, i have found that, recently, a lot of our more 'budget' deployments are developing issues with a certain capacitor on the graphics card. this results in the capacitor litterally 'exploding' which causes an unstable system when running in normal mode...but strangely not in safe mode. Could also be the case on the motherboard i suppose. See this search for examples of what i mean:

http://www.google.co.uk/images?hl=en&source=imghp&biw=1276&bih=591&q=blown+capacitors+graphics+card&gbv=2&aq=f&aqi=&aql=&oq=&gs_rfai=

5) if it is likely that your computer has recieved a bash recently, it may be worth getting one of your more technically minded friends to check that everything internally is seated correctly. For heavens sake, try and avoid the PC retailers as they are likely to charge an arm and a leg for something which should not cost more than a cup of tea/coffee whatever your preference.

6) The RAM may have a problem. This is the hardware which the CPU uses as a buffer inbetween itself and the motherboard. It needs this buffer as it 'thinks' and 'outputs its thoughts' far much more quickly than the motherboard can listen to them. If there is a problem with it, it may cause Windows to splutter. If you have any technically minded friends, it may be worth suggesting to them to download and comit to CD/DVD something similar to the following bootCD utility suite to test the RAM:

http://www.hiren.info/pages/bootcd

7) The CPU Cooler may have come away from the CPU (i.e. the brain of the computer) causing it to overheat in certain situations particularly if there is extra strain placed on it. This tends to happen with the Cooler units provided with the CPU over time as they often use cheap plastic feet which are pushed through holes in the motherboard and then expand to hold the cooler unit in place. These can degrade over time and in some instances snap clean off. Lack of contact basically results in inefficient cooling and therefore 'brain' overheat. It may be possible to show whether there is a problem with the CPU Cooler from the BIOS system. They sometimes have a 'PC Health' menu which shows the current speed of the CPU Cooler Fan and current temperature of the CPU. If the CPU is Very hot and the fan is spinning really fast, this is just as bad as the CPU being really hot and the CPU Fan not spinning at all.

Cool Your comuters HDD may have a slight or major corruption. Not sure about Windows 7 but in Windows XP, if you navigate through 'Computer' to show the 'C-drive' then right click it to navigate through to 'Properties', there should be a tools tab presented. Click this Tab then select the 'Check Now...' option in the 'Error Checking' section. Select the options to 'Automatically fix errors' and 'Scan for and attempt to repair bad sectors'. The computer will likely require a reboot at which point it will run through a system check to verify the HDD on the next boot up. If it finds any errors, they should be listed in the Windwos Event Logs area under an event labelled 'WinLogon'. Failing that there is a command line which works for Windows XP...again not sure about Windows 7...that can be typed into the text box within the start menu. Assuming that your computer is configgured in a standard manner, typing the following should do the same thing:

Chkdsk C: /R /X

...just type in the letter 'Y' to the prompt you may be presented with and press enter to continue, then restart your PC.

This may take some time to complete. If, on return of your system, the disk reports 'bad sectors' it would be advisable to use the system as minimally as possible but download and install:

http://www.snapfiles.com/get/easustodo.html

Run it to make a backup of your entire HDD, make a copy to a CLEAN/BRAND-NEW large format USB stick (16GB should be good enough) and switch off your computer upon completion. Head online (using a friends computer or somthing) to somewhere like http://www.dabs.com (or your reigonal equivillant) and order a new equivillant HDD...or a slightly better one if you like. If it's a Windows 7 PC, I'm guessing that it'll likely be a SATA II 500GB(?) HDD.

9) Could be that one of the expansion cards has an issue. I would not advise you as a novice to do this but if you open up your PC's case, there may be a number of 'cards' plugged into the motherboard. One of these would include the Graphics card. Others may included a USB expansion card, a network card a sound blaster audio card...basically, for anything that you may wish to do extra to the standard offerings of you motherboard, there is likely to be a card for it. A starter for 10 would be to check that they are all 'seated' correctly. By this i mean check whehter they are fully plugged in and are not standing proud of their socket. The next operation would be to take them all out (except for the graphics card) and see how your PC reacts without them in. If its better, plug them back in, one by one to see which one is causing an issue. Obveously, it would be best to call on the favours of a more technically minded friend to assist here....perhaps an offering of dinner may be a suitable payment this time Happy

10) Could be an-other issue. Again, it may be best to call on the services of a more technically minded friend. It may be a virus or other Hardware type issue. The Hirens bootCD I informed you about may have some more advanced tools on their which may help you to find the answer.

Hope this helps!

Your trusty Weedfreer!

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Run Ubuntu Live CD find reason.
Nov 29, 2010 2:29AM PST

You will see crash reported. Crash reason could be Hard Disk crash. I don't think this is because of graphic driver.

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I had the same problem
Nov 29, 2010 2:40AM PST

My blue screens told me there could be hardware issues and to check any new hardware installs. Pretty much your ordinary crash screen. And then at the bottom was a countdown for a memory dump. My screens stayed up for quite some time and I snapped pics of my screen.
I have a good buddy that helps me with my computer issues. He saw the pics and told me to not use the sleep mode. So, I go into the control panel and turn off the sleep mode (set to never) and now my problem is over.
I think any different abnormallities in your system will bring up these blue error screens and you need to get the code numbers, as in snapping a picture, to research the problem. Mine was sleep mode, another one was power supply, and etc, so it's not nesesarily a memory problem because of a memory dump.
My .02

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(NT) Very true..(nt)
Dec 3, 2010 10:45AM PST
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Uh-oh...
Nov 29, 2010 5:11AM PST

This sounds to me like you've become another victim of the Blue Screen of Death, which, unfortunately, has been a staple of Windows ever since Windows 1 way back when. (Of course, way back when, the BSOD was just a bunch of garbage characters...)

Once your computer restarts itself -- or you power it back on -- Windows will bring up a Problem Reports and Solutions window telling you that Windows successfully recovered from a crash, and this box will tell you what went wrong and what you can do to repair the problem. Most likely it is a hardware drivers problem, which you may be able to fix by updating the hardware driver that crashed.

Hope this helps.

Brandon Taylor

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Windows 7 crash
Nov 29, 2010 6:38AM PST

This is not that common with windows 7, It could be driver related, but sounds more like a ram problem.

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Blue screen of Death
Nov 29, 2010 10:41AM PST

I have never had the blue screen with my Windows 7 but I have had it with all the other operating systems and many different computers. I have found it is a hardware issue every time .... most often the hard drive, or second my RAM gone bad. If you have your Windows 7 installed with older hardware it could be that. I have a few computers and lots of parts so I start replacing RAM, video card, then I replace the hard drive last (reinstalling operating system is longest/hardest job). Good Luck!!!!

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The Dreadded Blue Screen Dump
Nov 29, 2010 1:16PM PST

I have run into that problem running XP.... The only way that I have come to realize on how to fix it being that apparently I had a virus which somehow was on my computer... Just short of being totally fustrating... The ONLY resolve that I had come across is to FULLY REFORMAT THE WHOLE HARD DRIVE and reinstall everything all over.

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Antivirus helps..
Dec 3, 2010 10:47AM PST

after all it is free!