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General discussion

Windows 7 (64) Crashes Transferrring USB to USB

by junkmail12--2008 Jan 4, 2010 1:03AM PST

Can anybody help with this problem. I store my music on an external hard drive (Seagate FreeAgent Desktop) and when I try to load any of my digital music players, my computer crashes. It works fine if I have music on my internal hard drive.

I'm on a HP Pavilion dv9700 Notebook with Windows 7(64-bit). I have tried to update all my drivers but HP doesn't have a BIOS/driver update for Windows 7.

By the way, this happens with any USB device. I loaded some music on a flash drive just to test to see if I could isolate the problem to my external hard drive and it crashed with the flash drive.

Anyone had a similar problem or have an idea on what to try? Or do you think I just have to wait for HP to post Windows 7 updates to BIOS/chipset drivers?

Thanks!

Discussion is locked

2 Posts

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The dv9700 is from a known series with issues.

by r. proffitt Forum moderator Jan 4, 2010 1:06AM PST

Given the dv9000 series issues and that no update was available, go back to the supplied OS and skulk about it but have a working machine.

Be sure your model is not on the recall list and even if it is not I'm still finding many failing models that were not on the list.
Bob

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Drivers and workarounds?

by TaraS_WinTeam Jan 5, 2010 4:39AM PST

If you cannot find a driver by following these methods: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly try to use a previous driver. If you can transfer your music using an other method you may want to try that: http://windows.microsoft.com/en-US/windows7/Transferring-files-and-settings-frequently-asked-questions.

Cheers,
Tara

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