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General discussion

Windows 7 64-bit & nVidia 9800GTX+ installation problem

Jul 25, 2010 3:30PM PDT

I am trying to upgrade from Vista 64-bit to Windows 7 64-bit, but I strike trouble near the end of the installation process when the screen just blacks and I can see nothing. I can't finish the installation due to this. When I install the Windows 7 driver in Vista it causes the computer to 'have issues'. Can someone please give me some advice?

P.S. It is a core i7 machine.

Discussion is locked

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This story.
Jul 27, 2010 2:50AM PDT

This story makes it sound like an upgrade is not possible. And installing a driver for 7 in Vista is well, who would write that works?

Thoughts? Pester the computer maker for the OS upgrade procedure and if that fails, get ready for a clean install.
Bob

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Additional Information
Aug 1, 2010 3:20PM PDT

It's a Core i7 machine with 12 Gb of ram, updated bios and an ex-58 extreme motherboard if that helps at all.

Even made the (retrospectively) silly decision to call the Microsoft helpdesk and, well,....that's an hourt back!

Any advice would be greatly appreciated.

Cheers.

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Same advice.
Aug 2, 2010 12:39AM PDT

However given the 12GB RAM I've lost count how many machine makers don't check the bios ram timing against the memory data sheets. I don't offer that service in forum either. But too often it's that or a bum install plan.

Only the machine's maker may have the install plan. It usually goes like this:

1. Unplug all USB things.
2. Sometimes you remove wifi, bluetooth too.
3. Install the OS.
4. Install the motherboard driver.
5. Install the audio driver.
6. Now the video and other drivers.

Order matters and sometimes a BIOS update is needed before you start.

Why isn't the machine's maker telling you this?

Also, pull back to 1, 2 or 4 GB RAM if the install fails with 12GB.
Bob