Windows 10 forum


Windows 10 won't start or even safe mode

by Jaustind1 / August 9, 2015 7:44 PM PDT

I recently upgraded my Alienware M14x to Windows 10 with no issues.

Until I went to start my computer after recently booting to safe mode and...
I get the "PC ran into a problem and needs to restart" with the "bad_system_config_info" error

So my computer restarts and I see the recovery screen with:

Error Code: 0xc0000359

With the options to "press enter to resort or press F8 for startup settings"

I've tried every option in the startup settings, including safe mode, and the cycle repeats, safe mode won't start and neither will my computer under any circumstances.

Prior to this problem I experienced my desktop, icons, and task bar: flash, disappear, show a black screen then come back, over and over. Until finally this booting problem occurred.

I am unable to use the only PC in my home, and cannot afford another computer, I desperately need to fix my computer. I would greatly appreciate any and all help.

Thank you.

Discussion is locked
You are posting a reply to: Windows 10 won't start or even safe mode
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows 10 won't start or even safe mode
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Same problem but saw no error code
by fixitfast / December 12, 2016 8:42 PM PST

My windows 10 was pre installed on my computer. It resides on the hard drive behind the partition built for it.
My windows will try to start up but will fail and restart. It launches the automatic repair and begins to run windows defender offline. It halts and shows that windows has need to restart the system. It restarts and continues this loop uninterupted. I have tried to hit all the 'f' keys to interupt and begin what l remember from previous version. to open in safe mode. Nothing works and since l don't own the disc it came on, just the computer preloaded with windows 10. Any ideas on how to interrupt the system to fix boot up? thanks

All Answers

Collapse -
download the win10 ISO file
by James Denison / August 9, 2015 8:01 PM PDT
Collapse -
Windows 10 USB
by Jaustind1 / August 9, 2015 8:45 PM PDT

i already have a usable usb ready to install windows 10. I just don't know how to use it on a PC that won't even boot.

Collapse -
I realize that
by James Denison / August 10, 2015 12:56 PM PDT
In reply to: Windows 10 USB

You used the USB to install the W10 didn't you? It's n ot working correctly is it? Several problems could have caused this. You maybe got a bad download of W10 ISO first time. LInux always has an "integrity check" using MD5SUM to check the hash and determine a good download. Windows ISO files may also have a "hash" that can be tested, but I've not seen it, so you can't be sure if the ISO file was hit up on download or not. Installing a system from a corrupted installation media is when odd problems you'd not expect happen. So, doubt the USB you currently have. Do a new download on a good internet connection and also try the PATA bus in the computer by using DVD instead of the USB bus.

It's up you. You said desperate. I gave you the quickest way to overcome the problem.

Collapse -
Re: boot problems
by Kees_B Forum moderator / August 10, 2015 1:59 PM PDT
In reply to: Windows 10 USB

Reinstalling Windows is a good way to solve issues like this, unless it's a hardware issue, if you forgot to make an image backup eitehr before the upgrade to Windows 10 or immediately after it, when everything was still fine.
All you need to do what James suggested is a friend with a DVD-burner to download that file and burn it to DVD, and then boot from it. That should work, since it doesn't use your corrupted Windows. It might even work to boot from that USB-stick you have, if it contains a bootable installation file, but trying with a fresh version won't harm at all.

If anything goes wrong during the install it's most likely a hardware issue. Then have to repair that yourself of find a tech or a knowledgeable friend to do it. And you might have to buy some new hardware (like RAM, motherboard or hard disk).


Collapse -
reboot and insralls
by candtce / July 6, 2016 12:19 PM PDT
In reply to: Re: boot problems

if you are not able to keep computer on then you cannot install these answers are stupid and do not help at all

Collapse -
Kees covered the hardware angle.
by R. Proffitt Forum moderator / July 6, 2016 12:26 PM PDT
In reply to: reboot and insralls

There are folk that don't read the replies and are very upset about their broken PC.

Collapse -
reboot and ??????
by Shepbob / July 6, 2016 3:04 PM PDT
In reply to: reboot and insralls

perhaps you could get some 10 year old to read the stupid answers and have him explain them to you

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?