Question

Windows 10 won't load any profiles

I have a Sony VAIO Intel Core 7 with 4GB of RAM. I recently updated my Windows 7 with Windows 10 w/o any problems.

I am not sure if I've been a victim of a scam or not, because this all happened after a support specialist connected to my PC ( don't ask me why I let them! its a long story ) and wanted to sell me their services that I wouldn't buy.

I realized something was wrong after I rebooted my PC because my memory was suddenly running above 90% even up to 99%!
So I decided to load Windows in Safe Mode. Windows loads until you get to choose a profile. This is a home computer so I have two profiles on it. Neither one loads to the desktop even in
Safe Mode. One has a password and one doesn't, I doubt that makes any difference but thought I should mention it just in case. I am not familiar with Windows 10 and don't know how resolve this. I don't have any CD's related to Windows 10 to try to use to boot up to the desktop.

My computer at this point is completely useless.

I would really appreciate it if someone could guide me in what I can do.

Thank you in advance for your assistance.

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Comments
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Answer
Try Grif's suggestions at this link
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Answer
Try to create those DVD or USB sticks for recovery.

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