I have a Sony VAIO Intel Core 7 with 4GB of RAM. I recently updated my Windows 7 with Windows 10 w/o any problems.
I am not sure if I've been a victim of a scam or not, because this all happened after a support specialist connected to my PC ( don't ask me why I let them! its a long story ) and wanted to sell me their services that I wouldn't buy.
I realized something was wrong after I rebooted my PC because my memory was suddenly running above 90% even up to 99%!
So I decided to load Windows in Safe Mode. Windows loads until you get to choose a profile. This is a home computer so I have two profiles on it. Neither one loads to the desktop even in
Safe Mode. One has a password and one doesn't, I doubt that makes any difference but thought I should mention it just in case. I am not familiar with Windows 10 and don't know how resolve this. I don't have any CD's related to Windows 10 to try to use to boot up to the desktop.
My computer at this point is completely useless.
I would really appreciate it if someone could guide me in what I can do.
Thank you in advance for your assistance.
Microsoft has Windows 10's ISO and a media creation tool. Without these repair items you are heading towards a meltdown. I've lost count of folk that want to fix or reinstall Windows or any OS but did not plan ahead. Here's a prior discussion on making the DVD or USB stick.