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Question

Windows 10 Won't Boot

Aug 12, 2017 1:54AM PDT

Recently, I upgraded my Dell XPS M1530 To Windows 10. It was all going well until shut down the computer and restarted it, then my computer would show the dell loading screen and then the Windows logo appeared and underneath it said "Diagnosing" or something. After, there was a blue screen that said "Continue To Windows 10", "Troubleshoot" and "Restart" So, I tried to go to Windows 10, but the same thing happened. So I tried to reset my laptop and remove everything apart from my personal files. This just froze on 8% so I decided to cancel and tried to do a system restore. I left it to do this for about 5 hours or so and went back to my laptop and it told me to restart. But it then came up with the same blue screen that said "Continue To Windows 10", "Troubleshoot" and "Restart".

Discussion is locked

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Answer
Re: won't boot
Aug 12, 2017 2:41AM PDT

Seems something is very wrong. What exact "reset" did you, and was that in the "Troubleshoot" part you mention? If that freezes it's best to try a totally clean install with the disc or stick you make from the Windows Media Creation Tool, and then install all necessary Windows 10 stuff (drivers and utilities).

However, since I see this laptop already mentioned in 2008, it could very well be that Dell doesn't support Windows 10 on it. Then better go back to factory state via the official Dell recovery procedures or (preferably) to your latest image backup from Windows 7. Windows 7 is supported by Microsoft until 2020 and then it might be time to replace a 10 year old laptop.

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go back
Aug 12, 2017 6:32AM PDT

How do I return to Windows 7? I can access the F12 and F2 things on the Dell loading screen if that helps.

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Re: go back
Aug 12, 2017 6:52AM PDT
https://www.dell.com/support/article/nl/nl/nlbsdt1/sln291879/restore-or-factory-reset-windows-7-on-your-dell-computer?lang=en might work for your model. Or just as well it might not. Then see what the user manual says about it, or look around at Dell support site after entering your service tag, or ask Dell tech support. You're the one that should know about your specific laptop, not me.

Didn't you make recovery disks? Or wasn't that supported.

When you're up and running again, and did all Windows upgrades (start with Service Pack 1, if not yet installed in the factory installation, then use the convenience rollup from https://support.microsoft.com/nl-nl/help/3125574/convenience-rollup-update-for-windows-7-sp1-and-windows-server-2008-r2, then let Windows update check) first reinstall all your applications and when all is fine make an image backup to a USB-stick or external hard disk (with Acronis or Easeus Todo backup for example) to go back to if it's needed again.