Windows 10 forum


Windows 10 upgrade "driver lag"!

I bought recently an HP Envy360 with face recognition. It worked fine with W10 build 1533.

MS then forced W10 Anniversary build 1607 - face recognition and "hello" no longer work. Roll back the OS to 1533 and all is fine again . . . except that rolling back such upgrades is hardly recommended or desperately convenient Wink

HP have not been much use, other than to confirm that the h/w is OK. This they confirm leaves the driver (though they did confirm it was installed and running correctly)

The IR part is made by Realtek and their driver is the latest available. However, the driver number is tied closely to the previous W10 build number and dated to May 2016!

I am left with, seemingly, a crippled new laptop for which no-one wants to accept responsibility. So far the response I've had is:
Vendor (PCWorld): talk to MS or HP it's not our problem if the hardware will work OK
HP: you'll have to wait for Realtek to upgrade the driver (but no commitment from HP to chase Realtek)
MS : thanks for letting us know. We'll put a notice up on our (very useful . . ) website to alert others to the issue.
Realtek: NOTHING.

For how much longer can we,as owners of such equipment, allow the megalith that is Microsoft to update our kit and cripple it without some recourse?

At the very least we should be warned that certain aspects of the hardware/ driver platform will no longer function with a pending upgrade because certain companies have been unable (or unwilling) to upgrade their drivers!

Any help or advice will be much appreciated.

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In this case, maybe Linux is the answer.

In reply to: Windows 10 upgrade "driver lag"!

While some heed to small claims court and win, your choice hear on your next move.

If it's that recent tell the seller you are heading to small claims court if they don't give you a full refund now. Not tomorrow. Time to end this.

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PS. CNET weighs in on this.

In reply to: In this case, maybe Linux is the answer.

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not much you can do

In reply to: Windows 10 upgrade "driver lag"!

there is not much you can do. if face recognition was part of the oem package that came with your HP, then HP is responsible, nothing Microsoft can do. Read their oem eula. You will have to wait for HP to update it. You will also need to read hp's eula to find out what they are legally responsible for in regards to third party oem software and utilities.

it is frustrating but as usual the customers are stuck between a rock and a hard place...

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