This sounds like one of the old Windows issues I saw in prior versions. That is, when we install Windows there are a lot of things to work out later. Things like motherboard drivers, wifi, sound, video and on today's gear what I call "Helper apps" that turn on/off wifi, set sound levels and even control battery charging options.

Given there are now thousands of variations on the PC design we head back to the maker's site to see what drivers and apps are supplied.