Windows 10 forum

Question

Windows 10 upgrade

I saw that you can still download a windows 10 upgrade. I thought this would be a good thing to do. I was using Windows 7. I started the download from Microsoft's website. The upgrade took hours, and each time I walked away from the computer to just let it run for a while, it seemed like it would start all over again. It got to 90% and hung there for the longest time. I finally went to bed. Oh, I had created a restore point prior to starting the download. When I got back onto the laptop this morning, several commands showed up on the download view window. I also noticed that several icons had been replaced with a generic icon. Then as I started trying to get into Microsoft outlook, the command showed up in the downloads view window. Everything I click on causes the program command to show up in the window. I contacted Microsoft and they tried to do a remote control of my laptop. I was unable to download anything. Has anyone else had this issue? Does anyone have any suggestions about how to fix this? I tried downloading Windows upgrade again, but it won't run. I'm stuck and don't know what to do.

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All Answers

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Answer
From what I know, NO Microsoft employee will remote in.

In reply to: Windows 10 upgrade

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remote access and download link

In reply to: From what I know, NO Microsoft employee will remote in.

That was the only solution that he wanted to try. It wouldn't work because when I tried to download the software he suggested, the command for that software download went directly to the downloads view. Nothing else happened. I even asked him to guide me through the steps he would have tried if he had gained remote access but he never gave me any instructions. I printed off the chat conversation. He/she just never got it through their head that i couldn't open any programs. I am stuck. I have my original windows 7 disc but not the code. It has been years since I put it away.

I have absolutely no idea how to fix this issue and don't have the funds to buy a new laptop. Microsoft couldn't care less how this download effort trashed my laptop.

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one more thing

In reply to: remote access and download link

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I accidently clicked on "this answered my question"

In reply to: one more thing

I am still looking for answers and options for fixing my laptop.

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Fixing the laptop.

In reply to: I accidently clicked on "this answered my question"

Is it just a blown OS or something else?

A blown OS is fixed most of the time by performing the factory reset or recovery. This varies with the model. If this is a "built PC" or home made you reinstall your OS like you did long ago.

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OS means operating system?

In reply to: Fixing the laptop.

By OS do you mean Windows 7, 8, etc.? This laptop was working fine with Windows 7. I regret trying to upgrade to Windows 10.

This is a Toshiba Satellite L675D. I am unable to get to the Toshiba web site to try a d do the factory install.

Thanks for your help

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Sorry but TLA and TLAs are going to be used in these

In reply to: OS means operating system?

Discussions because I can't type out Operating System (OS) with each new discussion. I really want to ask folk to consider the topic and not get too hung up on the short hand.

If you can't restore the machine to factory condition, you'll have to share what your next choices are.

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Answer
Another item.

In reply to: Windows 10 upgrade

The admin capable user account was used with a blank password.

Post was last edited on November 17, 2017 2:36 PM PST

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Another Item

In reply to: Another item.

I don't understand your post. How do you know?

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How do I know?

In reply to: Another Item

I've been at this since paper tape and punch cards. For the account information this is basic Windows account work and for upgrades I found that preparing the PC really smooths the upgrade process. I can't tell you why this works because frankly it would take a lot more than I'll write here.

And if I did, it's without a doubt something that I've written about before but don't keep links.

I don't mind sharing the methods I use here.

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Not questioning your knowledge

In reply to: How do I know?

I didn't intend to offend. My knowledge is limited. When I have an issue with a computer, I try to use forums such as this to learn how to fix the problem. This issue is something I have never encountered before.

I reinstalled windows 7 last night. Now when I try to use programs and windows options, I get the message "Class not registered". I have googled this, but with my limited knowledge of the shorthand verbiage used, I have been unable to fix the problem. Even the instructions that I do understand, I am unable to use the windows options and get "class not registered" each time.

I appreciate your efforts to help.

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Where we are now.

In reply to: Not questioning your knowledge

Is a working (well close enough) activated W7. If this was here I would work from this clean install to try the W10 upgrade. I would use the USB STICK I made with the Windows 10 Media Creation Kit and not any other download. I'd try the first usual method where you plug in the stick and start the setup there. If that fails I boot from the stick.

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Thanks for trying

In reply to: Where we are now.

I give up.

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At the office and home

In reply to: Thanks for trying

I think I did over 100 W7/8 to W10 upgrades. There were glitches at first but once we figured out to clean out the machine prior to the upgrade as well as to usual methods (web, USB stick, boots) we got down to work through the fleet.

The best thing that helped us was to uninstall the Antivirus and any app that digs deep into the OS. This would be some anti-malware apps, CD/DVD emulators and keyboard enhancers.

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wipe the drive

In reply to: At the office and home

can someone explain how I can wipe the hard drive? Or can someone refer me to a link that would help me to wipe it? I don't think I have any other choice. Then I could do clean install, I think.

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get a bootable copy of GParted

In reply to: wipe the drive

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Did he?

In reply to: Where we are now.

Was it a clean install, or a dirty install no top of windows 10? Is that even possible in windows to install an earlier on top of a later one?

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i used the link from cnet

In reply to: Did he?

i used the link in cnet to get to Microsoft and clicked on upgrade. No other win 10 upgrades had been installed. last night I attempted to reinstall win 7 from my cd. not sure why, but the install was interrupted and I am now stuck in setup hell. I am unable to go forward with the install or back to the command prompt to try and fix it. I have been watching youtube videos but can't do anything to fix the old, and new problems. I just keep making it worse.

I sincerely appreciate the posts trying to help me figure this out, but at this point, the laptop would be better used as a boat anchor.

I'm using my old dell laptop to read posts and watch youtube.

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Windows 10 Media Creation Kit USB stick

In reply to: Where we are now.

I don't recall ever being asked to create a USB STICK. Don't have one.

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At some point

In reply to: Windows 10 Media Creation Kit USB stick

You'll want that stick. There are many articles about making one using the Microsoft Media Creation Kit.

The most trouble I heard of so far was from folk that tried to "mount the ISO." I can write I never tried that and think it's a sure fire way to lose a few weeks.

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How I got my Laptop up and running on Windows 7

In reply to: At some point

Step 1
I reset my laptop to Factory Settings after watching the following youtube video
How to Restore Reset a Toshiba Satellite to Factory Settings Windows 7
Provided by CellularProz

Step 2
This is the procedure I followed to download Windows 7 SPI to my laptop. This was necessary in order to download and install internet Explorer 11.
Procedure provided by:
Andre
Windows Insider MVP

* Click Start, type msconfig in the Start Search box, and then press ENTER.
* Accept User Account Control permission
* If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
* On the General tab, click Selective Startup.
* Under Selective Startup, click to clear the Load Startup Items check box.
* Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
* Click OK.
* When you are prompted, click Restart.
* After the computer starts, proceed with the installation.

Step 3
Download and install Internet Explorer 11.

Reboot
It’s a Wonderful World

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Another Item

In reply to: Another item.

I don't understand your post. How do you know?

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Another Item

In reply to: Another item.

I don't understand your post. How do you know?

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multiple posts

In reply to: Another Item

I apologize for the multiple posts R. Proffitt

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