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Question

Windows 10 update may 2017

May 14, 2017 11:26AM PDT

When updating my pc went off and when it came back on it just had the startup blue windows badge and black screen and won't go past there, is this normal?

Thanks
Andy

Discussion is locked

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Answer
I've seen machines sit on screens for over a hour now.
May 14, 2017 12:19PM PDT

I don't know your PC but a low memory, slow hard drive machine may sit there for about 4 hours.

Be sure to unplug ALL USB devices on the next boot.

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Agree
May 15, 2017 10:19PM PDT

Really that happens! Connected USB devices while rebooting or starting slow downs the PC.

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Answer
Wish I Hadn't Done This Latest Update!
May 17, 2017 4:39PM PDT

I wish I had not done this latest Windows 10 update! When I open my browser (Chrome) it freezes every time and I have to reboot my computer at least 3 times before it finally works. If anyone knows why this is happening and/or how I can fix this, please let me know. Thanks in advance. Terry

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First. Don't bury a new plea in an old post. Next
May 17, 2017 4:41PM PDT
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Thank You and My Apologies
May 17, 2017 4:47PM PDT

Thank you. Sorry, didn't mean to bury a new plea in an old post. Wasn't sure how this worked...first time here. Terry

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No problem.
May 17, 2017 5:11PM PDT

Try those things first and report if it helped or not.

Here, at the office and home, all good, chrome and more.

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If It Happened To Be The Creators Update, Or...
May 17, 2017 8:01PM PDT

...even the most recent update, it seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif