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Question

Windows 10 Troubleshooting assistance

Aug 5, 2018 5:35PM PDT

Ok, let me start by saying this is a tiny issue. System is running just fine. Windows 10 with all the updates, X64 bit. I will do my best to explain the issue. When you access file explorer, there are specific links on the left hand pane at the bottom. It starts with This PC, 3d Objects, Desktop, Documents, Downloads, Pictures and then it is supposed to have Music then Videos. Those 2 specific links are messed up. Both links shows the same name. I can change one of them to Music and then the other one will show Music. I can change the links to Videos and then both will show Videos. I try to change one to Videos and one to Music without success. I cannot remove them due to the fact they are system folders. What could be causing this? I know its a tiny issue compared to the system not running issues. I just want to understand and fix the issue. All help is very appreciated.

Discussion is locked

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Answer
Please Try This...
Aug 6, 2018 11:28AM PDT

It seems as though the Windows 10 "upgrade" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif

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No luck.
Aug 8, 2018 7:10PM PDT

I did as you suggested, no luck. I do not think it is a file corruption issue. I remember a little while ago I was setting up Onedrive and tried to change those two folders if I remember correctly. Somehow the permissions or the locations of the folders got messed up as I was trying to setup Onedrive. I have tried to see if I can fix it by changing some settings but obviously, I have made it worse.

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A few things:
Aug 10, 2018 8:23PM PDT

For giggles, after renaming one, hit f5 and see if the other one reverts back to normal. I'm guessing it won't but it's worth a try.

First, open an admin command prompt as described above, the enter the following command:
sfc /scannow
And let it do its thing. Just in case. This checks to make sure the OS system files match up in checksums to what microsoft THINKS they should be. If any are borked, it will redownload them.

Uninstall OneDrive and see if the uninstaller fixes it. Another stab in the dark but you've got a weird problem.

If these are navigating properly, ie one navigating to music and the other to videos, and nothing above worked, then there's a registry corruption in how they're parsing the naming. That would require some registry hacking that I couldn't possibly describe here.

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Answer
Windows 10 trable shutting issue
Aug 13, 2018 2:58AM PDT

Make sure that your device has enough space.
Run Windows Update a few times.
Check third-party drivers and download any updates.
Unplug extra hardware.
Check Device Manager for errors.
Remove third-party security software.
Repair hard-drive errors.
Do a clean restart into Windows.