The disks that came with it will not work... Says error... USB stick won't work either...
It's an HP pavilion... Running Windows 10
Restore, refresh, safe mode (it goes into diagnostics again and says it cannot fix the problems), also I tried turning off diagnostics in command prompt...
My computer said it had a windows update to do and restarted. When it restarted it went into diagnostics... Then it stops and says it cannot fix the problem. I have tried restore... Refresh and starting in safe mode. I cannot start it in safe mode for some reason... Help! I cannot lose the files on the computer as all the pictures I have of my son are on the computer. He passed a couple years ago. I know I should have backed it up... I just bought a new portable hard drive but I didn't get a chance to move everything into it... Any help would be appreciated.

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