Question

Windows 10 shows black screen after restart boot.

Feb 9, 2016 11:52PM PST

Hi, so I recently did a clean install of Windows 10 on my laptop which I bought in 2011 with Windows 7 originally on it. The install worked perfectly fine and the OS works great except for one thing. When I select the restart option, the computer restarts and shows the Windows boot logo but then after that I just get a black screen. At that point, if I press the power button to put the computer in sleep mode and then press it again to take it out of sleep mode, the login screen appears. When I choose to shutdown and do a cold boot, everything's boots up fine. I do not have the computer connected to another video output source when restarting so it should know to project onto my laptop screen. All of my drivers (including graphics) are up to date as well as all Windows updates. Please comment if anyone knows the solution to my problem. Thanks

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Comments
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Answer
Tell more about after the clean install.
Feb 9, 2016 11:55PM PST

Either the machine is not W10 compatible or there are BIOS and drivers that are needed for this to work.

You claim the drivers are up to date so let's hear why you write that. We know the driver update check in Windows is flawed.

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Clean Install Details
Feb 10, 2016 12:13AM PST

I am an IT student so I am quite fluent on my knowledge of this. The windows update does not suggest any additional driver updates and I also ran the Intel driver updater because my graphics driver is Intel. The computer was fully eligible for the Windows 10 upgrade but I decided to do a clean install of it instead. Like I said every other function of the OS works perfectly fine, so compatability is not an issue. When the black screen appears I can still hear the computer booting up and entering/exiting sleep mode fixes the problem and brings me to the login screen. I've searched for many similar problems to this but I haven't found any on this specific issue. I did test something. I connected the laptop to a TV to act as its monitor and when I restarted, it did in fact boot up normally and log in to my desktop and this was projectef on the TV monitor but not on my laptop screen.

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Re: clean install
Feb 10, 2016 12:21AM PST

So you did install the Windows 10 compatible motherboard drivers from the site of the makers of the motherboard? You didn't tell yet.

Kees

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No I did not.
Feb 10, 2016 12:28AM PST

I did not directly go to the motherboard manufacturers website for the drivers. I will go to their site and see what I can find but I highly doubt it will fix my problem. This seems like it should be a simple fix because all other booting features work. It's almost as if its acting like their is another video source it is trying to display to.

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Actually I've had such a laptop on prior windows.
Feb 10, 2016 12:25AM PST

You need to work with the laptop maker to get the clean install routine down pat. I can't guess this as there are now thousands of laptops today.

-> This is why I rarely elect to clean install. Can be troublesome.

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Additional
Feb 10, 2016 12:30AM PST

Also I did in fact originally do the upgrade option to Windows 10 and I came across with the same issue so the clean install is not the problem.

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Aha!
Feb 10, 2016 12:35AM PST

That tells us it may not have been thoroughly tested for W10. Back to the maker to get them to supply a fix or procedure. If the BIOS is out of date, well you can debate if it matters. Here I've seen that matter.

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PS.
Feb 10, 2016 12:38AM PST

Or you are not using the maker's supplied drivers and helper apps (nod to Kees.)

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I understand.
Feb 10, 2016 12:40AM PST

I understand what you are saying. I will check the motherboard makers site as well as the computer manufacturer (Dell) for specific drivers. If push comes to shove I can always restore my system image of Win 7 but since everything else works fine for Win10, this is probably unlikely. Thanks for the advice.

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BIOS
Feb 10, 2016 12:20AM PST

Also I highly doubt it is a BIOS issue because cold booting the laptops works fine.

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Give it time.
Feb 10, 2016 12:25AM PST

Someday you'll get burned by this.

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(NT) How so?
Feb 10, 2016 12:33AM PST
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It will happen one day.
Feb 10, 2016 12:37AM PST

Eventually you'll get a machine that is doing something odd and you update the BIOS, reset it to defaults, load the OS, drivers, apps and it works. Many techs don't believe such until it happens to them.

Same story about backups. Folk don't do it until they lose it all. Some are learning that lesson first hand again with smart phones.

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Backups
Feb 10, 2016 12:42AM PST

I'm very consistent with full system backups on all my devices and I know what you mean.

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