Question

Windows 10 recovery

I have an Acer laptop that was upgraded from W7 to W10. and all was well at first but then sound output stopped completely, many files changed to “Read Only” and most times after screen-saver a “Do you like this picture” appeared and a renewed log-in was needed.

I could not fix this so decided to reset the computer as described on “How to do a clean install of Windows 10”.

I first backed-up to a PDD then chose “For a system already running Windows 10” and selected the remove everything option.

After 4 - 5 hours a message appeared saying the computer could not be reset. I have tried the troubleshooting options and now have a blank screen on a laptop that cannot be closed down except (I guess) by removing the battery. There are two blue and one orange light illuminated, one blue is the external power connection, and the on/off button is lighted.

I have not removed the battery and external power is still connected. I do not have a W10 disc but do have W10 recover on my desktop.

I would really appreciate any suggestions on how to get the laptop running again.

Gerald Gibbons

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Answer
Re: recovery

I see four options:
1. Make a Windows 10 disk using the Windows Media Creator. https://www.microsoft.com/en-us/software-download/windows10 tells how.
2. See if Acer eRecovery still works to go back to Windows 7.
3. Go back to Windows 7 with the recovery disks you made yourself.
4. Go back to Windows 7 with the recovery disk you order from Acer now.

You might consider to block the Windows 10 update in case you choose #2, 3 or 4 and are safely back in Windows 7.

Kees

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Recovery

Thanks for the reply.
I have the media creator tool on an USB thumb drive but am unable to turn off the laptop. The power on/off button is not working. Should I remove the battery to shut down? I haven't tried this yet in case it makes the situation worse.

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Try the more usual power off.

Press and hold the power button till it powers off. It varies from 4 to 45 seconds.

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