Windows 10 forum

Question

WIndows 10 reboots to generic login

by bobl--2008 / March 5, 2016 5:57 AM PST

After an update, my win 10 machine will boot to a generic setup, it loses my software, settings, etc. If I reboot a couple of times or shut down and reboot, everything show back up and it runs fine. Any ideas??

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Clarification Request
As there are no PC details.
by R. Proffitt Forum moderator / March 5, 2016 7:48 AM PST

All Answers

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Answer
Machine info
by bobl--2008 / March 5, 2016 10:27 AM PST

Sorry, it is a dell laptop, brought new in Dec 2015. Software like Thunderbird, Firefox are not there on some reboots. It is Win 10 home, Ver 1511, OS Build 10586.122

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Do you know how to logout and login?
by R. Proffitt Forum moderator / March 5, 2016 11:29 AM PST
In reply to: Machine info

If it happens to login with that new email system I find folk wonder what happened. Next time, logout and try logging into the account you want to use.

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Yes, it is not Thunderbird
by bobl--2008 / March 5, 2016 12:57 PM PST

This happens when a reboot and it goes to a temp login, NONE of the installed software shows up. It is like a new install with nothing showing up from any software besides basic Win 10

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Re: temp profile
by Kees_B Forum moderator / March 5, 2016 1:16 PM PST

Windows goes into a temp profile if - for some reason - it can't go into the profile you choose in the welcome screen.

- Did you enable some form of autologon to skip the welcome screen, or did you forget to mention it in your description of the situation?
- What happens if you make a new Windows account and login into that? If that's a consistent success, delete the old one that has this issue.
- If all else fails, go back to factory conditions. it should be fine then. if not, it's a warranty issue in a machine less than 3 months old.

Kees

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Answer to Kees
by bobl--2008 / March 5, 2016 2:01 PM PST
In reply to: Re: temp profile

I have not created an autologon, I get the welcome screen at startup.
I have not tried a new windows account as of yet.
I am trying to keep the email and other accounts that I have already configured.

Thanks

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Yes to which question?
by R. Proffitt Forum moderator / March 5, 2016 1:22 PM PST

I asked if you knew how to logout and login. I'd try that next time.

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(NT) I know how to logout and login,
by bobl--2008 / March 5, 2016 1:57 PM PST
In reply to: Yes to which question?
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Be aware an old issue still haunts 10.
by R. Proffitt Forum moderator / March 5, 2016 4:53 PM PST

Google "Corrupt Profiles" and it's still being seen in W10. While the cause has many reasons, it's why you learn about profiles and moving to another account. In 16 years Microsoft has yet to document a way to repair a profile. The articles all have us copy to a new account and deep six the old account when done.

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