As to your native question the maker of the desktop is on the hook here. Have them fix it or send it back.
I've been able to use Windows 10 Fax & Scan on my previous computer with no prob.
When I go to scan on this brand spankin new desktop, it says no scanner detected. I downloaded a MS scan app from the MS store - which was a BIG mistake. Same thing,
Hamrick software works, although it puts a ridiculous watermark on it unless you pay big bucks. I found a workaround, which is a little tedious. I won't mention it here; otherwise they'd close that glaring gap. I'd rather use the native MS software that's supposedly bundled with this machine.

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