First, login to the computer with an admin account. Next, in the lower right search window, type: "Run", (without the quotes), then press the "Enter" key. In the RUN line, type "control userpasswords2", then press the "Enter" key. Once the "User Accounts" window loads, click once on the user's name you want to reset the password for,(to highlight it), then click on the "Reset Password" button. Type and retype the new password in the box that's displayed.
Hope this helps.
I am the administrator on my son's laptop. Always in the past that enabled me to change his user status and password, a very handy tool since he has a propensity to lose/forget his password. That's what happened recently. I went through the usual process, Settings/Users etc. Problem is, the "Change the password" category is missing from that screen. I can change his status from general user to administrator but little else. So, for the time being, his data is locked up so I need help. Any ideas?