Question

Windows 10 Login

I am the administrator on my son's laptop. Always in the past that enabled me to change his user status and password, a very handy tool since he has a propensity to lose/forget his password. That's what happened recently. I went through the usual process, Settings/Users etc. Problem is, the "Change the password" category is missing from that screen. I can change his status from general user to administrator but little else. So, for the time being, his data is locked up so I need help. Any ideas?

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Answer
Can You Do This?

First, login to the computer with an admin account. Next, in the lower right search window, type: "Run", (without the quotes), then press the "Enter" key. In the RUN line, type "control userpasswords2", then press the "Enter" key. Once the "User Accounts" window loads, click once on the user's name you want to reset the password for,(to highlight it), then click on the "Reset Password" button. Type and retype the new password in the box that's displayed.

Hope this helps.

Grif

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Response to "Can you do this?"

Thanks, Grif. I went through the process you described. It all worked well to the point that I got to the User Accounts screen. When I clicked on my son's account I was informed that the password could not be changed. I'm trying to understand how I lost control of a standard user's account. I specifically set it up this way because he frequently loses his passwords (ADHD at work).

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Unchek Users Cannot Change Password

1. Type Computer Management in Search Box to open it.

2. Follow Local Users and Groups > Users > Your Child Account > Properties (Right context menu) > Uncheck users cannnot change password.



After that, try to reset it again.

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The Account/Profile Is Probably Corrupted

Unfortunately, a corrupted account isn't that unusual. As such, the best way to approach this is to login as an admin, create a new standard user's account, then copy all the files from the old account to the new one. Once that's done, log in to the new account to make sure it's working and when you're confident it's good, then delete the old account.

Hope this helps.

Grif

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