Did you download and install a Windows 10 driver for the headset? That could very well be necessary. What do the use manual and the shop say about that?
So hello, I bought 'pro gaming headset' G2000 on the ebay and it does not work using USB, because i have laptop i need both mic and heaphones to work but i can only do that by pluging in the USB slot, cause my laptop has only 1 jack and the headphones has 2 seperate jacks for mic and heaphones. When i use the jack, it works but when i plug it in the USB it does not even appear on my audio or playback devices.