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Question

Windows 10 lag and BSOD

by Sandissy87 / October 1, 2015 8:31 AM PDT

(specs: Samsung NP350V5C; Windows 10 64 bit; Intel(R) Pentium(R) CPU B970 @ 2.30GHz; 6 GB ram)

Hi! So, this weekI had about 5 successive Blue Screens of Death ("system_thread_exception_not_handled (ntfs.sys)") on my Samsung NP350V5C notebook/laptop. This was like the culmination of about a week of lag affecting my web browsers and games, which have become very unresponsive at times.

Googling seemed to indicate that this is a question of outdated drivers? So I downloaded the Intel utility, which wasn't able to detect any drivers in need of updating. I then went to the driver's properties, and it too said my drivers were updated (running version 9.17.10.4229 installed in May 2015); however, looking at Windows Update history, there was a failed attempt to download drivers for Intel HD Graphics on the day that I installed Windows 10 (which I did on 14 August).

I experienced no problems during the first month of using Windows 10. Everything, in fact, appeared faster and more responsive! The only major addition since installing Win 10 has been cumulative updates for Star Wars The Old Republic. I've defragged my HD, run spyware and antivirus scans (AVG, Malwarebytes, and SuperAntiSpyware), checkdisk - all to no avail.

It's been so frustrating, and now Windows Search appears to be lagging as well! I really hope there's a solution. Thanks in advance!

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All Answers

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Answer
Try the factory issued OS?
by R. Proffitt Forum moderator / October 1, 2015 8:42 AM PDT

If the BSODs continue it's likely hardware. Samsung has it's own system for drivers and such so you would have checked there already.

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Re; answer
by Sandissy87 / October 1, 2015 8:45 AM PDT

HI! Thankfully, there've been no new BSODs for about 2 days. I did check Samsung update, but nothing yet for Windows 10.

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Answer
One thing worth noting.
by R. Proffitt Forum moderator / October 1, 2015 8:43 AM PDT

That error was dogging a family member last month. After a look I found a failing HDD. Cloned the drive, did the canned air cleaning and it's all good.

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re; answer
by Sandissy87 / October 1, 2015 8:46 AM PDT

Ahhhhh! Cleaning it may well be the solution! I'll google how to clone a drive...would cloning a drive be as a precaution incase things go awry?

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Backup is ALWAYS a stellar idea.
by R. Proffitt Forum moderator / October 1, 2015 9:09 AM PDT
In reply to: re; answer

In short, I've lost count of the times a backup would have made it so easy to recover.

If this laptop hasn't been getting a regular canned air to the vents, catch up like this:
Start with a daily canned air to the vents (don't rev up fans to 10,000 RPM) for a week.
Now weekly for the next month then back to your 1st of the month routine.

Some may call that overkill but at the 1st of the month, if you forget one it's no big deal as the next 1st of the month rolls around.

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It's ALWAYS good to have a full system backup of C:
by wpgwpg / October 1, 2015 9:10 AM PDT
In reply to: re; answer

When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $55 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

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