My wife's machine ran with windows 7 and then got updated to windows 10. My wife was gone for about 3 weeks, during that time the machine worked fine. Today my wife returned. She turned on her machine and it came up. She said firefox had a LOT of tabs open. I used the machine whilst she was gone and I never left firefox with a bunch of open tabs. Anyway, then it put a block up asking for the windows 10 key. When windows was updated there was never, as far as I know, a new key for windows 10. Anyway, along with the request for the windows 10 key there was a phone number to call. The phone number was, they said, to windows support in california. They said that there was a conflict between windows 7 and windows 10 security. Their solution was to send me an expert to fix the machine for 290.00 At that point, after listening to endless talk (hard to understand as these people were Indians, I think). Anyway, I now have a machine that will not run. I do not have a windows 10 key (never got one after the upgrade). I do, however, have a windows 7 disk with the windows 7 key.
Anyway, given the above does anybody have any idea of how I can deal with this?