In those cases you call Microsoft and ask for free support.
Your post is light on details. For example "Users experienced the freezing issue when they used two drives, putting their operating system on the primary drive and splitting app data onto a second drive"
Is that yours?
More ideas at http://www.makeuseof.com/tag/windows-10-freeze-computer-try/
Recent and late patch of latest Windows 10 by Microsoft via online, my Windows hangs without enabling me to Sign In/ Login. It boosts successfully and hangs at the Sign-In screen without showing/ listing Credential Users’ icons for clicking and signing. It just flips repeatedly this screen with only the background graphical image and without any listed Users’ Sign-In icons as it did before.
Is there anyways that enable me to get in Windows 10 via Safe-Mode like the previous Windows XP by pressing certain F8 or F10 Key? Once get in Windows 10, I could roil back or delete certain software that are likely interfering the prompting the “Sign-In” icons.
Please help and share with me, Thanks!