Windows 10 forum

Question

Windows 10 hard reset

by Naweed10 / April 2, 2016 3:23 PM PDT

Hi there I am new here.I recently got a computer with windows 7 init. I downloaded free windows 10 upgrade to it. After a few days a noticed that I wasnt the administrator(the computer was a used one) on it. I reset the computer via the settings menu, clicked dont keep my files and settings and it was started.No problem what so ever with the reset. Then came the sky blue screen which said " Hi there, lets get a few basic things out of the way". My keyboard and mouse arent working at all. I tried different usb ports. I dont have PS/2 mouse or keyboard.

Help me out here guys much appreciated!!

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All Answers

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Answer
There's some good and bad news here.
by R. Proffitt Forum moderator / April 2, 2016 3:44 PM PDT
In reply to: Windows 10 hard reset

Once your W10 activates you can clean install without having CD Keys. But you need to do what everyone does after a clean install. Drivers and maybe a few apps.

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I cant get into windows
by Naweed10 / April 2, 2016 6:35 PM PDT

after i reset it asked me to select country and keyboard layout. To do that i need a mouse and keyboard. They dont work when it comes to this screen

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Try it from your recovery drive.
by R. Proffitt Forum moderator / April 2, 2016 6:58 PM PDT
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I cant access windows
by Naweed10 / April 3, 2016 12:38 AM PDT

Remember i said that i cant get into windows.Its stuck at the sky blue screen ....my keyboard and mouse dont work

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Re: recovery drive
by Kees_B Forum moderator / April 3, 2016 2:21 AM PDT
In reply to: I cant access windows

You can make it any PC (work, friend, family).

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I cant do anything
by Naweed10 / April 3, 2016 3:24 AM PDT
In reply to: Re: recovery drive

There isnt a cursor or the keyboard blinking, So now way to do anything than stare at the screen. I need help to solve why the keyboard and mouse arent working

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you may have to buy
by James Denison / April 3, 2016 5:39 AM PDT
In reply to: I cant do anything
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Re: keyboard and mouse
by Kees_B Forum moderator / April 3, 2016 11:00 AM PDT
In reply to: I cant do anything

They don't work in your Windows. And nobody yet knows why.
- Do they work if you boot from the recovery drive?
- Do they work if you boot from a Linux disk or stick?

If no to both, it's hardware.
If yes to both, reinstall Windows.

Kees

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go into BIOS
by James Denison / April 3, 2016 5:37 AM PDT

make sure it's checked to use USB mouse and Keyboard.

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I'd do that next.
by R. Proffitt Forum moderator / April 3, 2016 7:18 AM PDT
In reply to: go into BIOS

That's the next move.

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Thanks
by Naweed10 / April 4, 2016 12:12 AM PDT
In reply to: I'd do that next.

hey guys thanks for all your help. I found a ps/2 mouse and its working now. The keyboard isnt working and when i plug a usb keyboard and mouse it freezes the ps/2 mouse. In device manager there is an error for usb even if they arent connected. Ive tried updating drivers and it doesnt work

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There's a clue.
by R. Proffitt Forum moderator / April 4, 2016 8:14 AM PDT
In reply to: Thanks

Microsoft's Update Driver doesn't always work. You need to use the old fashioned go get the driver from the maker routine.

You may be very close to getting it working but need to use the old ways which is still the way to get and install drivers.

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bring up the on screen keyboard to use
by James Denison / April 4, 2016 11:09 AM PDT
In reply to: Thanks

if needed to "type" in some commands to get the job done. Windows does have one in the accessibility area.

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Answer
Reset of Windows 10
by elisagracedd / April 6, 2016 4:32 AM PDT
In reply to: Windows 10 hard reset

HI Naweed 10 ,In such situation best and easy solution is to simply reset your PC to its defaults, removing all your programs, files and everything else that could be causing a problem. It's especially good if all other potential solutions have failed, and a decent last-ditch effort before you send your PC in for repair. There are two methods for restoring your PC: the first uses the built-in Windows 10 tool, which gives you a clean install; the second lets you take a system image, so you can restore your PC back to this point in time at any point in the future.

Commercial link removed by moderator.

Post was last edited on April 6, 2016 4:58 AM PDT

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