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Windows 10 Creators Update not working in dual-monitor setti

by EFCHolla119 / April 6, 2017 5:36 AM PDT

I just upgraded my laptop from build 14393 to 15306 creators update via windows 10 update assistant.
The upgrade process took a lot of time (especially the last configuration stage) but finished OK. But when I tried to boot into the newly upgraded system, the system UI wasn't functioning normally, I couldn't open start menu or file explorer and everything else, and the task manager showed that all of system's processes were trying to grab CPU clock by turns.
After some research into the problem, I found out that the graphics is to blame, 'cause when I unplug my second monitor system, then everything is OK - the system bootup normally. So I tried to reinstall my graphics driver, but to no avail, the problem reappeared everytime I replug my second monitor in place.
It's the first time I've problem with windows update process, and it's so frustrating. Have anyone got the same problem with 15306, or knows how to solve this problem, please help me, thanks!

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All Answers

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Re: dual monitor
by Kees_B Forum moderator / April 6, 2017 5:49 AM PDT

You REinstalled the graphics driver. That shouldn't make any difference indeed. You should installe the latest version, downloaded from the makers site.

In case of issues, like this, the least you could do is to tell the make and model of the graphics card, and the current version of the driver. No help is possible without it.
And contacting the tech support of the maker seems more effective than posting here. What do they answer when you complain about their latest driver not being compatible with the Creators update?

Until this is solved, it seems best to go back to the previous version of Windows. Thanks for the warning anyway.

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Re: dual monitor
by EFCHolla119 / April 6, 2017 5:58 AM PDT
In reply to: Re: dual monitor

My graphics card is Nvidia Quadro FX 880M, pretty old one!
When I said reinstall I meant the lastest driver (342.01-quadro-desktop-notebook-win10-64bit-international-whql), I've check Nvidia website and it's the latest one.
I'll try to contact Nvidia support online, thanks for your help!

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Broke my second monitor connection as well.
by Rmd1965 / August 13, 2017 12:34 AM PDT

I know the update is to blame because after spending 1.5 hours with Dell support and not being able to resolve the issue, I uninstalled the creators update and my second monitor and both my graphics cards worked fine.

System: Alienware 17R4
Graphics: Nvidea GTX 1070 (desktop model in this laptop)
Intel 530
Second monitor: Dell 27" UHD p2715q
Connected via mini dp

After the creators update - my system would boot to sign in, after signing in both monitors would flash
And blink and I would get a black screen - I then unplug second monitor and the laptop screen would flicker and come on. After signing in I get a notification that the graphics cards (yes both of them) "failed to start using Microsoft basic drivers instead..." yada yada.

Both cards are the latest versions, Dell's elevated support couldn't fix the issue.

After the 1.5 hour phone
Call I uninstalled the update, and my system, both monitors are working fine. I had to make my home
Wifi a metered connection to prevent the update
From installing automatically and breaking my system again. I made the mistake of
Connecting to the wifi at work and the fu*^%inh
Update installed and broke my monitor connection again. I have now spent 4 hours messing with this problem, and NOW the update causing the failure of BOTH of my graphics cards does not have an option to uninstall. Windows sucks! It always has! And now they force us to install their updates that break our workflow with never ending problems. Any professional knows - MAC is the way to go. I spend so much time messing with this Stupid OS that the extra thousand bucks for my MacBook Pro 17 was worth it. I wish I had NEVER bought this windows based computer. The computer is
Great, unfortunately windows sucks! The fact that I now have to reinstall windows and rig my
System to not update automatically or
Pay for windows 10 pro is BS. I'm trying to edit a wedding with a deadline and my computer was upgraded without my permission by Microsoft - please let me know when the class action happens - Microsoft has no right to update my system without
My permission and cost me
Time and money.

There is no fix yet, I've searched far and wide and all I've found so far is this thread with a smart Alec response about updating graphics cards to latest version. What a joke.

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Re: graphics
by Kees_B Forum moderator / August 13, 2017 3:34 AM PDT

That's a sad story indeed.

Three remarks:
- It's not Microsoft that wrote the drivers, probably not even Dell, it's Nvidia.
- Putting a desktop graphic card in a laptop seems a little bit strange. That's native Alienware?
- You gave Microsoft permission to regularly update your Windows 10 Home system by agreeing to the license. If Windows 7 or Windows 10 Pro suits you better, buy that. Or, indeed, Mac OS or Linux.

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How to Uninstall the update.
by AJGaz2 / December 29, 2017 2:56 PM PST

Do you know where to find instructions on how to uninstall the update or can you tell me how? I tried to find out and could not find anything. I am running Win 10 Pro and need to remove the Fall Creators Feature update due to dual monitor problem.

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Leave it
by James Denison / December 29, 2017 3:01 PM PST

Instead reload the graphic driver files from your computer manufacturer site, to replace the problem ones the update installed. It's happened to many coming to these forums.

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Never had to go back.
by R. Proffitt Forum moderator / December 29, 2017 3:04 PM PST

W10 differs from prior versions. I've corrected a few of these by installing the drivers (not from microsoft) as well as watching for odd messages at bootup. Last week, caught one with a chkdsk message on boot. The owner didn't tell me that. Did the CHKDSK /F/R/X (see google) and the update finished and the video straightened itself out.

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