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Windows 10 BSOD help!

My mom is planning on taking her computer to the geek squad at Best Buy and paying an estimated $150 to fix a blue screen. Im trying to see if this is something we can do ourselves. It's a Samsung laptop running Windows 10. It starts up painfully slow and within minutes it's so slow you can't do anything. Then it freezes and seconds later displays a BSOD with the error code DPC Watchdog Violation. Another time it displayed IRQL NOT LESS OR EQUAL. Starting the laptop in safe mode results in a permanent black screen. It's impossible to get on and attempt to update anything because it's so slow and will freeze again before anything can be done. Is there anything that can be done?

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Clarification Request

In reply to: Windows 10 BSOD help!

I would like to add that she dropped the damned thing right before it started doing this! It was a short drop but the laptop was working great before this and the first time she booted it up after the fall it was unusable and blue screened

All Answers

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If they can fix that for 150, good deal.

In reply to: Windows 10 BSOD help!

Why? Because many of the DPC failures (so far, all) have found a bad hard disk. Now while you can find 500GB HDDs for laptops at 50 dollars you still have to clone if you can or start over.

Tip: Put the old drive into some USB case if you are unable to clone so you can try to salvage files if this owner never backed up.

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