But it turned out they installed some malware.
I want to write you need to forget W10's email app. It's that bad. You can do a lot better.
What did we do to that family member? Well, after they crashed Windows 10 times (didn't matter which version) we got them a ChromeBook. They whine about it's not windows but they are unable to resist clicking on stuff and avoiding installing registry cleaners, etc.
Has anyone recently purchased a new Dell laptop recently, like I did, with Windows 10 OS, and had nothing but problems with it? My computer seems to function properly for a couple of hours after I do a Windows reset. But, then the Search function on the Start menu quits functioning, an Windows Edge won't open. Also the email program included in Windows 10 quits functioning. I can also not open websites listed on other websites or in emails by simply clicking on them like I could in Windows 7.