Well my friend, if you were using a different version of windows, lets say 8.1 you may probably have received the update. You should confirm if it has been fully updated to windows 10 if so, my solution would be to reinstall your former O.S (Operating System) i.e if you want. But NB: your files are not guaranteed to still be there. Thank you for the opportunity to help, I hope this info is helpful .
My computer is about 4 years old - a basic model. Somehow Windows 10 has started to load. I don't want it! When I decline the agreement, it simply starts to cycle back in loading. I can't get rid of this process and don't know how to start up without it. It is either the Windows 10 load screen or black. I've tried restarting, same thing. Any suggestions? I'm NOT a computer guru. Thank you!