Windows Legacy OS forum

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Window XP won't log on, immediate log off

by johnbrentlinger / June 17, 2006 8:19 AM PDT

I have a HP Pavilion 7940 window XP. I was recently scanning my computer with McAfee virus scanner until my computer froze and was force to turn off my computer. Everytime I try to log on to my account in the welcoming/logging into an account screem, a McAfee pop up says that there is a suspect file and reccommends that the computer should be scan when I'm not even log in yet. Then it logs off immediately back to the welcoming screem. I tried restarting and logging into the administrator account. It just logs off everytime I try to log on. I'm not a computer expect so can anyone help me?

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Theres an ongoing disscussion ...
by tomron / June 17, 2006 8:33 AM PDT

in this forum that might be related to your situation,click HERE

Tom

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I agree with Tomron
by MarkFlax Forum moderator / June 17, 2006 8:43 PM PDT

about the discussion that you joined. But as that discussion is quite old now, I think you have done well to create a new thread.

I believe your best option is to boot up into Safe Mode, instructions here, and run your McAfee scan from Safe Mode.

Pests do not normally get a hold in Safe Mode, and so they are easier to remove. When the scan is done, carry out scans with all your anti-spyware utilities, then reboot into normal mode and disable System Restore. As advised in the other discussion, pests will lodge themselves in the System Restore backup files and they cannot be removed, so by disabling System Restore, this deletes all of the restore point backup files, and so deletes the pests.

Make sure McAfee's anti-virus definitions are up to date, then re-scan using McAfee, and goto an online scan like Housecall;
http://housecall.trendmicro.com
to make sure everything nasty is removed.

Update your anti-spyware utilitues, and scan with those.

Then re-enable System Restore and create a new Sytem Restore point, then finally create another Administrator Account, just in case this happens again.

System Restore guidance can be found in Start > Help & Support, and type in System Restore.

How to disable and re-enable System Restore can be found here

I hope this helps.

Mark

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I've used the f8 method
by johnbrentlinger / June 18, 2006 4:27 AM PDT
In reply to: I agree with Tomron

I've used the F8 method but nothing seems to work. The selections in the Window Advance Option menu doesn't work. I've reboot it in safe mode, networking, command prompt, etc. It just does the same thing when I try to log on. Any other suggestions?

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Only 2 suggestions
by MarkFlax Forum moderator / June 18, 2006 7:13 PM PDT

As you cannot get into the OS at all, I only have 2 other options.

1] Repair install. Use your Windows XP CD to perform a repair install. Full guidance here

2] Use the Recovery Console. Microsoft article here. Again, you wil need your XP CD.

Mark

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