Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Window Explorer keeps shutting down!

Mar 22, 2004 6:33PM PST

Please help me! When i open up for instance My Documents, it sometimes displays an error message saying 'Explorer has encountered a problem and needs to close' why is this? some help would be really appreciated as its starting to piss me off!

Discussion is locked

- Collapse -
Re:Window Explorer keeps shutting down!
Mar 22, 2004 7:07PM PST

What troubleshooting have you done so far? Have you run a virus scan, a spyware scan or an error checking? Have you tried doing a system restore to a time before this problem started? Have you downloaded or otherwise installed any new programs?

- Collapse -
There is usually more to this type error report . . .
Mar 22, 2004 8:50PM PST

1. Please see, "Q320563."

2. When error occurs and Error Reporting is enabled, a dialog box is displayed prompting the user to indicate whether or not they want to report the problem. When choosing to report the problem, technical information about the problem is collected and then sent to Microsoft over the Internet. If a report is rendered and if a similar problem has been reported by other people and more information is available, a link to that information will be provided the user.

a. Were there no links or anything else provided should you submit the report?

b. Please. For your benefit, always report the error information this report contains when wanting our analyses.

3. When a system error occurs, the computer displays a blue screen containing error codes and all computer operations stop. When an illegal operation or other error occurs in a program, that program stops working. System and program errors may be transmitted to Microsoft which allows them to track and address operating system, Windows component, and program errors. Error Reporting configuration is outlined in, [Q310414]:

a. Enable or disable
b. Enable for the operating system
c. Specify the program for which a report is generated
d. Remove programs from the list
e. Send an error report to Microsoft