There are two components you need to download. The first is the basic VM, the second is an image of XP that can be installed into that VM. Did you download AND install both? For that matter, did you bother to check whether or not you even NEEDED the XP Mode option for Windows 7? With rather few exceptions, almost every program that worked with XP will work just fine with 7. Most of those that don't can be coaxed into working with the built in compatibility mode settings that have been part of Windows since XP SP2. For those few remaining apps that still will not work, then you have XP Mode.
I really do fail to see how it's Microsoft's fault that you neglected to do your homework before purchasing however. Everything I said above has been pretty common knowledge since before Windows 7 was even released. It's not Microsoft's responsibility to make sure every single prospective customer is fully educated on every facet of their products. Microsoft can be blamed for a lot of things -- anti-competitive business practices, creating insecure programs, failing to respond adequately to problems like the RRoD on the early 360s, among others -- but this isn't one of them. This one is all on you.
I upgraded to win 7 pro so I could run xp programs. I downloaded the program from mycrosoft they said I needed. Doesnt work!!! Wont run my xp programs. As usual Microsoft has ripped me off again with no instructions on how to make it work. Can anyone help with this