1. The article [Q192926] discusses the Clean-boot troubleshooting process and procedure to perform a Diagnostic Startup and refers to methods of reducing behaviors that may occur because of the system's environment.
2. Create a Bootlog.txt (hidden file in the root of C:\). When starting the computer, use the Startup Menu to create it.
Note: When examining this file in any text editor -- Notepad in Windows, or typing edit bootlog.txt at the MS-DOS prompt and then pressing Enter (clicking the icon in front of MS_DOS Prompt in the top colored bar provides MS-DOS commands), look for lines ending in LoadFailure which may indicate either a device or software problem.
a. The article [Q127970] discusses the hidden Bootlog.txt, describes content, and explains certain items that may be indicated as a Load Failed which does not necessarily indicate a problem.
b. The article [Q118579] explains the root folder text file Msdos.sys set with Read-Only, System, and Hidden attributes, that this file is set to be at least 1,024 bytes in length, and describes the [Options] section that contain the settings and their meaning. Instructions are contained which allows a user to set certain options which creates the Bootlog.txt file during boot.
during bootup or immediately after, computer hangs and will not respond to anything. The mouse, keyboard, reset button, etc. freezes up and nothing works except power off at surge protector. I am running windows 98 first edition, non brand name cpu. This problem does not happen every time and is getting annoying.