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Win98 freezes if try to connect to internet.

by jmeyernj / March 17, 2005 8:05 PM PST

Since yesterday if I connect to IE or Netscape on Win98, the machine freezes and I must reboot. If I try AOL IM I get "0028:C0001FCE in VXD VMM (01) + 00000 FCE. MS website says this occurs on Set Up?" I am not setting anything up. I can ping thru certain programs such as Atomic clock and I can download updates from Spybot, but if connect to any of the above I'm dead. Any ideas? Have a VPN program I access work thru, but its been on their for year. We also disabled Zone Alarm and same thing happens.

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RE:
by Cursorcowboy / March 17, 2005 9:01 PM PST
PART I: - Supplemental reading:

a. "What Are Windows 95/98 Fatal Exception Errors (Q150314)."

b. "Fatal Exception 0E" Error Message When Running McAfee VirusScan (Q177672)."

c. "A Fatal Exception 0D has occurred at 0028:C0001FCE in VXD VMM(01) + 00000FCE (Q209321)."

d. "Fatal Exception 0E When Shutting Down Using a Matrox Video Adapter (Q253241)."

e. "TechAdvice" link.

PART II: - Repair "and I hope you're sure there is no infections"

1. To use the Internet Explorer Repair tool, click Start, Settings, Control Panel, double-click the Add/Remove Programs icon, click Microsoft Internet Explorer ? and Internet Tools, click Change/Remove, and then click Repair Internet Explorer.

2. If the Repair tool detects an error, e.g.: "Internet Explorer cannot be repaired. Please reinstall Internet Explorer" or one similar, we recommended that Internet Explorer be reinstalled.

Note: "Description of the Internet Explorer Repair Tool (Q194177)": Please note this article references just about every version of Internet Explorer and Operating Systems, but the steps/procedures are not exact. As far as I've been able to ascertain, there is no specific article concerning Internet Explorer v6 except for Windows XP.

Warning: Read the description of the apparent problem should the Details button be provided when an error pops up. You might receive the following types of explanations:

? Internet Explorer cannot be repaired due to the following errors: "File name" is missing

=or=

? Internet Explorer cannot be repaired due to the following errors: "Version 4.72.3110.0 of file name exists but needs to be greater than 6.0.20x.xxxx"

Note:The version number listed for a file is the minimum version required by Internet Explorer. If no version number is associated with a file, the Repair tool verifies the existence of the file but not its version. In many, many, instances, you can save yourself some effort perhaps by ascertaining whether an updated copy of the required file is readily available and restore it to the system without having to reinstall. See if you already own a copy of some Microsoft media from which it can be extracted. Please read this article, "Definition and Explanation of a .DLL file." Afterwards, determine whether the x.DLL file was issued by MS and you have a copy, then extract it. Access the DLL Help Database, enter the file name -- including extension in the space provided, and then press Enter. A list of issued DLL files will be rendered if it is a Microsoft issue (correct spelling and punctuation is recommended). If found, determine whether you have the necessary media available, and "Extract Original Compressed Windows Files (Q129605)." Be advised however, this process isn't going to do you any good if the stated dll files are not on your computer or on the media you have. Whether they may be found and downloaded from some certain Web site, I do not know. If all else fails, then uninstall Internet Explorer and then reinstall.

3. Are files available in the Windows\VCM folder if an in-place Setup for Windows was run?

a. The article [Q186157] describes the Version Conflict Manager tool (Vcmui.exe) included in Windows 98. During the installation of a new program (including Windows 98), files on a hard disk may be detected and replaced with older versions. If a newer version of a file is detected by Windows 98 Setup, a version conflict occurs. When Windows 98 is installed, newer files replaced by Windows 98 Setup are automatically backed up for compatibility purposes only if there are any -- the way I would want mine. The Version Conflict Manager tool lists all the backup files, the dates they were backed up, the version number of the backed up files, and the version number of the file currently in use.

b. The article [Q184585] discuss that when Windows Setup detects that a file already exists on a system newer than the one being installed, Setup replaces and automatically moves it to the Windows\VCM folder. If the Version Conflict Manager tool is used later to restore a file which was newer than the file installed by Windows Setup, the older default file is then moved to the Windows\VCM folder with a .000 file extension.

Warning: However, if multiple (more than one) files are restored at once to the system, the newest versions are properly restored, but the files which Setup actually installed (the default file) are not moved (switched) to the Windows\VCM folder -- something we probably don't care about anyway. To prevent this from occurring, restore files one at a time.

4. Search for the file, "Fixie.inf" which should be in the folder, C:\Program Files\Internet Explorer. If it is missing and you can acquire a copy, this may fix the unable to repair anomaly.

5. There may be files named, "Fix IE Log.txt" or "IE Setup Log.txt" which may be searched down and read. Either or both of these file may give further clues of the anomaly cause.

6. Supplemental reading:

a. "Availability and Description of Internet Explorer 6 (Q293513)" and "How to Uninstall Internet Explorer 6 (Q293907)."

b. This Microsoft TechNet "appendix" provides detailed information for troubleshooting Microsoft
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Re: freezing when connecting to Internet ...
by Kees Bakker / March 18, 2005 12:04 AM PST

on both IE and Netscape.

The most likely cause, in my opinion, a virus or spyware. If Spybot doesn't catch it, try an anti-virus program; you might have to go to the shop and spend money for a version on CD, but I would recommend to start with finding someone with a CD-burner and download AVG Free or Avast and Adaware there.

Keep format and reinstall in store for later use.

Hope this helps.


Kees

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