Computer Help forum


Win7 x64 update service doesn't work

by Willy / April 8, 2016 11:10 AM PDT

No matter what i do, the update service just won't start. You can access the click on it, but it's always awaiting with no response, thus a "Never" line is present because nothing has ever been d/l'ed.

Now, I have tried the MS Fixit's and the update diag to help correct the problem and they return resolved or fixed. yet, when you try again to get the updates it still spins away, no result. trying all the other fixes posted hasn't worked either. Any test/diag comes back, OK or corrected any problems. the only thing that worked at least once was disabling the services using the "msconfig" area. But, again after getting some updates and then installing them, it never d/l'ed again.

I do have manual KB-updates and have installed them. But, even here it will only install 1-update and clicking on next KB# it will then stall/spin again awaiting with no result. It never errors and just sits there displaying the window getting no updates. I found rebooting helps to get the next KB# installed unless it was already installed or not needed, but even after that window is posted it just won't install another KB# unless I reboot. The update service or WUSA.exe for manual installs seems to work as stated above, the auto update service just sits. It appears after researching this the Win7 x64 OS is prone to this problem. I had never experienced it before but now anything i try hasn't cleared the issue.

All the above is after installing or re-installing the Win7 x64 OS on a PC either repaired or requiring a fresh install again. It will authenticate using the CD or sticker#. Everything seems OK, but dang it sure got me frazzled. This hasn't happened to all the PC's I fix but seems to be popping up more and more. the only real solid fix is using the OEM recovery method alone and even then it may re-occur.In other words if the OEM discs or partition is present it seems to work, anything outside of that(exclude retail) may re-appear the problem.

Is this in any way due to Win10 and lessen support for Win7???

Any clues or further fixes?

woooo -----Will Happy

Discussion is locked
You are posting a reply to: Win7 x64 update service doesn't work
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Win7 x64 update service doesn't work
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Maybe your anti virus
by itsdigger / April 8, 2016 11:34 AM PDT

is stopping the KB d/l's ?
Just a thought .

Collapse -
I've seen that happen.
by R. Proffitt Forum moderator / April 8, 2016 12:17 PM PDT
In reply to: Maybe your anti virus

From memory, it was one time an expired AV or out of date. Another time the owner selected "Maximum Protection." They couldn't get to the web after that!

Collapse -
by James Denison / April 9, 2016 7:28 AM PDT
In reply to: I've seen that happen.
" Another time the owner selected "Maximum Protection." They couldn't get to the web after that!"

ROFL! be careful for what you ask.
Collapse -
Been done...
by Willy / April 11, 2016 1:04 PM PDT
In reply to: Maybe your anti virus

I thought of that too and disabled for x-minutes or shut it down to see if it helps, nope. I checked firewall and AV, both. About the only clue maybe my loading offline some updates or doing something prior to access of the broadband. I don't have broadband at home and tend to load anything the PC may need then I broadband use when available/access. I offer that because if I have broadband and load fresh whatever its already updating in the bkgrd. so maybe something has changed because this issue just wasn't present roughly 1-2 mos. ago. I'm still checking and may just restart the load again with broadband present to check that. -----Willy Happy

Collapse -
Try this
by Bob__B / April 9, 2016 12:10 AM PDT

Set windows update to 'check for updates but don't download and install them'.

Click on the check for updates button.

After a fresh install of w7 you may need 100's of updates.

So this could take some serious time before msft gives you a list.

I would not be surprised if msft moved resources from w7 to w10 update.

Collapse -
Have this problem too
by Zouch / April 9, 2016 3:15 AM PDT

I have exactly the same symptoms on both my 64 bit Windows 7 Home Premium and all my 32 bit Windows 7 systems, two professional and one Ultimate.

I have Automatic updates turned off, as you would expect and my normal setting is Check but don't download or install. This does on the 32 bit systems pop up a notification a couple of days after "Patch Tuesday" but then if I choose the ones I want (all except Win 10 these systems don't support it) and then click install. it claims to be downloading but no matter how long I leave it, it just sits at 0%.

On the 64 bit system the same applies but also, if I start Windows Update from the start menu and click check for updates, it claims to be checking for updates but never completes. I left it running two DAYS one time and it got nowhere.

The only way I manage to get the updates is to change the update setting to "Download updates but let me choose when to install them" on all systems and then a couple of days after "Patch Tuesday" they will pop up a notification that new updates are ready to install. From there, I uncheck the ones I don't want and then click install and the updates proceed normally.

Does this make any sense? Not to me but maybe to Microsoft! I believe the problem started when they started pushing Windows Update updates, primarily for Windows 10 and I think one or two may have slipped through. But GWX Control Panel doesn't find any, so it/they must be more sneakily disguised. M/S Fixit, needless to say, doesn't. And I'm not alone, Google finds loads of similar issues, none with any consistent solution. With the number of patches every month it would take more patience than I have to apply them manually.

So, thanks for the question, Will, I'll be watching the thread carefully!

Collapse -
I have an idea
by James Denison / April 9, 2016 7:30 AM PDT
In reply to: Have this problem too

Is anyone getting updates after they get the offer to upgrade to windows 10, and then also have the install file on the computer, even if it's not been run yet? Maybe Microsoft has decided if you have the upgrade file, you will be doing that, and therefore can save bandwidth until you do the upgrade. i really don't know, just a guess.

Collapse -
Not in my case, James
by Zouch / April 9, 2016 9:04 AM PDT
In reply to: I have an idea

Nice idea but I managed to avoid all the patches known to be Win10 nagware and never got the icon on the task bar (incidentally, one of the wretched things was re-issued today! The 5583 one.).

It's got to the stage that when I get a notification that new updates are ready to install, I reject all but the Security Updates, since M/S started reclassifying the Win10 ones as Important. When did it get this hard to keep MY computer set up the way I want it?

Collapse -
I tested 10
by James Denison / April 9, 2016 6:26 PM PDT
In reply to: Not in my case, James

as part of the Beta system builder. It seemed they promised an activated copy after that. Never worked, refused to activate, but still had on an vhd so used that for more testing. I found it better than 8, but still preferred my Linux Mint instead. I only run Win 10 in virtual box at times to check on something for others. Another I like is the newest Unbuntu Mate 16.04, now in Beta but soon to be LTS (Long Term Service). If you are as fed up with Microsoft's personal invasions and going in a direction you may not like, give those a look.

Collapse -
Not wishing to hijack this thread...
by Zouch / April 10, 2016 2:54 AM PDT
In reply to: I tested 10

Actually, James, over the last few weeks, I've been building an OpenSuSE Leap 42.1 64 bit system (upgrade from Bottle 13.1 32 bit) And apart from my Canon Scanner and Canon DSLR photo software (which might work under wine), I'm just about at the stage to be able to do all my regular stuff on this system.

Why OpenSuSE? goes back a long way to earlier experience with SuSE 7.1 Professional. Leap is based on SuSE Linux Enterprise, rock solid reliable, updates in the background, never need to reboot. What's not to like - except it isn't Windows and that will be a stopper for some folk.

Still need to find a solution to the Windows update issue, though.

Collapse -
Quick check on another PC
by Willy / April 11, 2016 1:14 PM PDT
In reply to: Have this problem too

A PC with Win7 x64, Ultimate, it shows no "critical updates", only optional 40 + 1 for Silverlight, but any attempt to d/l the optional update starts the Win10 regardless under normal update. I have no need for Win10 and find if that's the way its being done to force Win10, then it can't be good. The current Win7 PC just is perfect for my needs and may have issues with Win10. Thus, I won't load Win10 onto this PC. This re-enforces my assumption Win7 is being pushed out and any update support is strictly critical update. The timing may coincide with the forced install of Win10 for users were the Win10 update was optional is NOW critical for lack of a better term. I can't recall the date but it seems when my problems appeared. -----Willy Happy

Collapse -
It does not work with Windows 7 X32 either
by rickdev67 / April 9, 2016 4:06 AM PDT

I have had this problem on three of my computers one of which is X64 bit. As others, I have tried all the fixes I can find on various forums including the site that recommended a BASIC program.
I did see on one forum that the entry recommended removing KB3035583, KB2952664 and KB 2976978 as these appear to be connected with that little white windows icon that appears in the right hand end of the task bar and are concerned with Windows 10.
As I write this, I have two KBs in my Windows Update list that are on the recommended list and one on the optional list. The one on BOTH lists is KB2952664 and the other on the recommended list is KB3035583. I am not even going to attempt to download these two as I have already tried Windows 10 and did not care for it, so reverted my computer back to Windows 7. I cannot find anything likeable about Windows 10, it does not include features I like and use in Windows 7; Cortana is a useless piece of software that only saves you typing half a dozen words, and I can't stand the necessity of having to download 'apps', an expression that gets right up my nose. Yeuk!! I also have a Nokia Windows Lumia 800 phone and after the last update, all my photos were deleted and I no longer have a number of programs including weather, RAC and a few others that can no longer be found. Also MS in their 'wisdom' have decided that if you cannot make a Skype video call on your phone they will prevent Skype from being used for a straightforward voice call. They really piss me right off. I think if they could they would turn Seattle into a police state.

Collapse -
Point taken
by Willy / April 11, 2016 1:22 PM PDT

I understand the Win10 issue more now and it seems the status of allwoing Win10 upgrade to idle is no matter MS scheme of things. It wants Win10 installed and making it happen however possible. The nagging issue i have is that no KB3035583 and related updates just aren't present in the new fresh OS install because no updates are even being d/l'ed, so this maybe again the forced into Win10 upgrade situation from the update service itself. The more WWW search on this topic maybe flesh it out more, but I see it getting darker for Win7 users until out-and-out complaining about it forces MS hand. I've already done all MS fixes and band-aids on this topic yet it refuses to work to get updates.

tada -----Willy Happy

Collapse -
Win7 updates
by Willy / April 15, 2016 11:05 AM PDT
In reply to: Point taken

I have access to many Win7 based PCs. I have found in those of my own usage, that those running Win7 with pending updates are listed but NOT installed. I have noticed this action once the update was allowed thinking Win7 updates were being gotten, not so. It seems once the Win10 is on the list, it will proceed to d/l the required file(s) or update as it were ahead of anything else. I have review this more than once and found it showing a 0/zero d/l'ed of typical Win7 updates not is active d/l'ing the I strongly assume is the Win10 install. At least I have a list to copy from and directly get the Win7 updates and install manually. If what I say is correct then maybe for not because the Win10 install won't need such. However, having the manually installable Win7 updates will help other Win7 PCs. As I stated before, it seems Win7 users are being forced to upgrade rather than update.

tada -----Willy Happy

Collapse -
yep, that's what I thought
by James Denison / April 15, 2016 11:54 AM PDT
In reply to: Win7 updates

in above post. Some funny stuff going on there. (so glad I use Linux now)

Collapse -
Working now...
by Willy / April 16, 2016 10:29 AM PDT

For the past 2wks. the update service just didn't work or was frozen. Today, with no help from me or added help. it started as if nothing happened. In other words the automatic update service that runs in the bkgrd. just got what it needed. That was over 200 updates and I'm awaiting for it to now install them. Maybe the update service was back-logged or now is energetic but it appears to be working. Of course, in the meantime, I had done 40 manual installs, maybe one of them was a fix or somehow corrected the problem, I have no clue. the service is working, gawd dang.

oh boy -----Willy Happy

Collapse -
Atta Boy Willy !
by itsdigger / April 16, 2016 10:38 AM PDT
In reply to: Working now...

Are you gonna end up with Win 10 ?

Collapse -
Customer's PC
by Willy / April 18, 2016 8:04 AM PDT
In reply to: Atta Boy Willy !

It's not mine but a customer's. It really grated me to rescue this laptop and then have the final straw of "updates" become hosed. Even now, it still needs to redo them as not all got through. The idea being to return a laptop that's 100% again. But, it's far better than being in a closet, broken.

tada -----Willy Happy

Collapse -
by Steven Haninger / April 16, 2016 11:21 AM PDT
In reply to: Working now...

I had recently changed my automatic update settings since hearing that the push to Win10 was being done by changing it from optional to important. If your settings allowed for the "important" category to be handled like the critical updates, you were getting Win10 like it or not. Knowing that MS releases it's monthly load on the 2nd Tuesday of the month and that I generally get hit on Wednesday, I tried to beat the rush and do mine manually. That was to no avail. The search for updates went on forever and nothing downloaded until late on Wednesday. I had chalked this up to being an overload of the MS servers during the time and that still may be true. I've avoided the Win10 upgrade...or downgrade, as it may be...since last Fall. Now I must feel it important to be more vigilant and not let anything to download automatically. I allow the notifications but will check each for certain key words. So far, I've felt that security updates were valid and pass them through. Important updates are vetted, however, and those that I feel not necessary are hidden. I use disk imaging in my backup scheme and always create a full image prior to any MS update payload so backing out of an errant mouse click is only 15 minutes away.

Collapse -
Ditto on that
by Bob__B / April 16, 2016 12:32 PM PDT
In reply to: FWIW

W7 users who do not want W10 had best turn that auto update feature off and start paying close attention to what msft wants to feed you.

I would think that would be a bit of a hassle if presented with 200 updates.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?