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Resolved Question

Win7 Home Premium 64. Buzz and Freeze when listen to music??

Jul 12, 2014 9:58AM PDT

I have Windows 7 Home Premium 64 bit w// all updates current. I'm using WMP 11 as that is the newest that Win7 Home 64 bit is allowed to have.

My issue is that when I'm playing my mp3 music over the media player and browsing/surfing I get a annoying hang up for a sec or 2 with a BUZZING sound, its driving me nuts.

It seems if I delete the browsing history I'm good for a little while before it starts again. I'm using Google Chrome, Dell Studio 540 w/7gigs of ram. MY main HD is 250 GB w/ 8gb cache, my slave drive is 2 tb w/16gb cash.

I do not know if this makes a difference but I have all my music on the slave drive w/ a shortcut on my desktop.

So far I have disabled the WMP and just used the Cowon Jet Audio MP and when I use that alone it seems to be ok. But if I enable the WMP and use the Cowon player I get the same issue.

There has to be a fix I hope as it nuts.....

I have seem similar posts online about the problem but have yet to find a fix.!

Also have run all Dell diagnostics on the pc and it passed off of them! Same goes running the Win7 diagonistic on the PC, HD , memory etc all passed!

Discussion is locked

Escorial-Green has chosen the best answer to their question. View answer

Best Answer

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The only good news
Jul 12, 2014 10:30AM PDT

Is that it's in prior discussions. The usual is.

1. The OS is not what dell supplied and there is some driver issue. I can't tell from this post if the OS is not stock.
2. There are heat issues.
Bob

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All stock
Jul 12, 2014 1:39PM PDT

Original OS,
Ran the Win7 System Diag zero heat issues.. From what I have been reading it seems to be a software issue??

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I don't recall
Jul 12, 2014 10:34PM PDT

I don't recall Windows having a system diagnostic program, let alone one that would tell you if a system is overheating or not. Dell has a diagnostic program, though last I saw it uses an embedded version of Windows.

Have you tried just using a different program other than Windows Media Player? Something like MPC-HC or VLC Player, which would allow you to determine whether or not it's a Windows Media Player issue.

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If the OS is stock
Jul 13, 2014 1:06AM PDT

Then it's a heat or other issue. It's sad that diagnostics and your clues lead me to this since repair is costly.

Let's be clear here. If the stock load of the maker's OS and their prescribed drivers fail, it's a hardware issue.
Bob

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Answer
64 bit system
Jul 12, 2014 11:12AM PDT

maybe you installed driver files for a 32 bit audio?

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Sorry No
Jul 13, 2014 1:01AM PDT

Sorry no, I did google this issue and it seems that this is a common problem???

I probably will try re-installing the OS to see if that fixes it.

Thanks