Computer Help forum


Win7 BSOD - ntoskrnl.exe - HELP

by cianw1 / September 21, 2016 11:21 AM PDT

So the other day I was playing Dota2 and everything was fine, I had to go out for a bit so I put my computer to sleep. Later that day I started up Dota2 and after a couple of minutes the display froze, I couldn't do anything (not even ctrl+alt+del) I could still hear game sounds and my friend talking on teamspeak. Shortly after the sound cut out too and I have to restart.

So I started up Dota2 again once my computer had restarted thinking it was a random crash, and the same thing happened again. This time I saw a BSOD saying something along the lines of "Attempt to reset the display driver and recover from timeout fail Windows 7"

My computer is fine browsing the internet etc, but when I play a game (so far only Dota2, but I'm guessing its not the game causing these issues) I get the same symptoms. I've only actually seen the BSOD once but I downloaded BlueScreenView and it logs the BSOD even if I don't see it.

So far I've tried Installing Windows Updates and installing new Nvidia Drivers (latest stable drivers).

BlueScreenView shows this information:

I've also heard this may be something to do with GPU drivers? I'm using a GTX680 if that helps.

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All Answers

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All bets off after sleep.
by R. Proffitt Forum moderator / September 21, 2016 11:31 AM PDT

I no longer deal with "this happens after sleep." That's all about drivers.

Reboot to play? Or change to hibernate.

As to Nvidia, why aren't you using the Nvidia Experience app?

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Nothing to do with sleep
by cianw1 / September 21, 2016 11:55 AM PDT

I think you misunderstood me. The fact that I put my computer to sleep doesn't really have anything to do with the issue. This is a continuing problem. If I reboot, the same thing happens, game hangs, then computer hangs and I'm forced to restart.

As far as GeForce Experience, I've never used it before, I just download the latest drivers for my card from Nvidia's website. What also worries me is that I did a bit of googling for 'ntoskrnl.exe BSOD' and some people where saying it could be faulty memory or CPU. Hopefully someone can make use of the BlueScreenView information to narrow down the problem?

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The app does more than install drivers.
by R. Proffitt Forum moderator / September 21, 2016 1:29 PM PDT

I use it to fine tune the game to my card. Along the way I find it avoids game settings that don't work. I am not duplicating the web about that area here. That is a but well done so I'm heading for an exit here. Sharing what I did to cure a few too many.

As to sleep, thanks for clearing that up.

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