is a known trojan. She has a major problem. Do a Google search on Winfixer and read up on the fixes.
If she can, have her look in her Windows\System32 folder for the file phkhh.dll If it's there she'll need to try to remove it. Have her try after booting in safe mode. If no joy she'll have to use her XP CD and boot to the Repair console and delete if from there.
Here is my experience with Winfixer.
Scroll down to the Big Gun for the fix.
Loud pipes, long knecks, and loose women. Nowhar but Texas!
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my friend in winnapeg canada emailed me from the libary saying that her not even year old compaq win xp had crashed. Froze. she said that Winfixer warned her that her Registry was compromised and it would cause crashes and freezes if she didn't buy it. So she deleted it, says that it happened a few times bit she could manually turn it off and restart.When she tried to go online all she got was her wallpaper and that was it nothing else.is there someone who can help me to help her .Im calling in the morning any one out there with any ideas to get it up and running thanks from both of us Alice in california