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General discussion

win boot up issue

Mar 19, 2017 2:01PM PDT

Hi guys, im new her and i hope you"ll be able to help me....Problem is, recently my laptop started to behave strange. When i try to boot it up, it is very slow, its stucked at welcome window for min 10 minutes every time....Then, when its finnaly on, black screen show up. I managed to restart explorer through ctrl,alt+delete shorcut but nothing works properly, everything starts bugging etc...When i open chrome, it wonsnt load any pageat all...I havent installed anything recently, there"s o external drives and really dont know what is the problem.....I noticed, though, when that happened for the first time, there were some updates in progress...I really hope that you can help because i cant do anything(writing this from safe mode). Ive tried restoring but nothing has happened, also boot from last good config etc....

Discussion is locked

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Have you run chkdsk yet?
Mar 19, 2017 2:27PM PDT

And then checked in the events log to see what it reports?

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Yes
Mar 19, 2017 2:47PM PDT

Yes actually, there is a bunch of errors in events log....Im having a hard time to understand it ......At system tab( all started 2 days ago) - error,source Atapi( the driver detected a controller error on deice/ide/ideport0)
After that a bunch o errors- source- Device controll manager(the computer browser service depends on the server service which failed to start, event id 7001...

At application bar error- source WMI- Event filter with query SELECT* FROM_ InstanceModificationEvent within 60 where TargetInstsance ISA "Win32_Processor" AND TargetInstance.LoadPercentage <99" could notbe reactvated in namespace "//root/CIMV2" because of error 0x80041003 .

So if you know what this might be or some alternative way to do diagnostics, Id appreciate it....

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The question was
Mar 19, 2017 7:01PM PDT

Have you run chkdsk yet and then looked in the event log to see what chkdsk reported.

Your off talking about other errors your seeing in the event log.

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Yes
Mar 20, 2017 11:03AM PDT

Yes,sorry....I started chkdsk in safe foe wth command prompt and after that i couldn"t get in safe mode...It get stuck at "please wait bar",,After that i tried to boot up a normal mode and something strange has happened, when it was booting up, it started chkdsc by itself and after that(it took a long time) it was succesfuly started in normal mode and it is working quite well now( besides very slow start). I"ve noticed that my AV is turned off after chkdsc...
Also while chkdsc was running i noticed message with bad sectors mentioned, so i thought about hard drive faliure, so i have a question. If hd was failed, could i start windows normally?
I am sorry because my lack of knowledge of it, and thank you for patience...If you could suggest what i should do now...

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Chkdsk
Mar 20, 2017 11:33AM PDT

If chkdsk is reporting sector problems get rid of that hdd..... asap.

Prepare for the worst.
Get your backup plan in gear.

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As I suspected....
Mar 20, 2017 11:37AM PDT

...you have a failing hard drive. What you need to do immediately is the following.

Get a LIVE DVD of some Linux distro. I suggest Mint, but also Zorin. That will avoid booting from the HDD since you will be booting from the DVD. If you don't have an optical drive, then go to
a friends computer and install the LIVE DVD version of Linux to a USB flashdrive, or even to a SD
card if you have such a reader on your computer. Use a 64 bit version, especially if you have UEFI capable computer.

Boot to the Linux drive then and see if you can see all your files on the windows hard drive and save all your personal files and data, remembering to also save profiles of thunderbird, firefox, chrome or other programs with profile folders.

You can then get a new hard drive and reinstall your windows on it.

If you are unable to access (on windows 10 computer) the windows section of the HDD, then would also need to put the old HDD into a USB drive case to bypass the UEFI protection feature on installed HDD to access the windows files.