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Question

Win 8.1 to 7 - Display Driver Problems

Aug 2, 2014 6:01PM PDT

Hey everyone, this is my first post.
I recently bought a Lenovo laptop with Windows 8.1 installed, and upon using it found that I liked 7 more. So, I did a clean install of Windows 7. I installed all the drivers found on Lenovo's website, but for some reason my display drivers won't work properly. For one, no matter what I do I cannot get my computer to display to a second monitor. Two, when I started up World of Warcraft, it told me my drivers may be out of date. I have found the latest drivers for both Intel and Nvidia and installed them. So I'm kind of at a loss here. I'll post the dxdiag info for my system and display. If you need any more info from me I'll be happy to elaborate.

Time of this report: 8/3/2014, 02:53:56
Machine name: CORY-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20378
BIOS: InsydeH2O Version 03.73.069ECN21WW(V1.04)
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16300MB RAM
Page File: 5418MB used, 27180MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode


Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_397817AA&REV_06
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO36ED
Native Mode: 1920 x 1080(p) (60.052Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3621 (English)
Driver Version: 10.18.10.3621
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/16/2014 21:27:30, 16586584 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-CE7B-7519BBC2C435}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x397817AA
Revision ID: 0x0006
Driver Strong Name: oem37.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3621:pci\ven_8086&dev_0416
Rank Of Driver: 00E62001
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Discussion is locked

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Clarification Request
Why
Aug 3, 2014 1:31AM PDT

did you install Intel video driver when this machine comes with NV graphics chip?

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Looking at the above
Aug 3, 2014 2:27AM PDT

Looking at the above, it doesn't, it only has the IGP that comes with any Core i3/5/7 chip since the second gen. So not sure how the nVidia drivers were installed, the installer should have failed to detect any supported hardware and bombed out.

Most likely as a result of inexperience on the part of the OP there are several key details missing and other things that fail to add up. So I think Kees pegged it already. Either go back to Windows 8 where presumably everything works, but the OP has a personal preference for Windows 7 (which, odds are, they'll get over within a fortnight) or deal with the fact that there's breakage with Windows 7.

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Yep
Aug 3, 2014 7:34AM PDT

True, I am inexperienced with this sort of thing and I felt that Win 7 may be the cause of the issue entirely. It just irks me that I can't get it to work. I installed the graphics drivers that were specific to my hardware, for Win 7 64bit. But yeah I may just have to switch back to Win 8...

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It's really not that bad
Aug 3, 2014 10:20AM PDT

It's really not that bad, and if you give it half a chance, you might find there's actually a lot to like. It boots faster, it's more efficient with its use of resources, more secure, and while it may not be as big a deal to others I'm profoundly happy that Microsoft FINALLY added the ability to pause/resume large file transfers. I've been wanting that since the early XP days and was using third party software to accomplish it until the developer abandoned it and it caused problems with Vista and 7.

Honestly, after you set up your most frequently used programs with icons on the desktop and/or taskbar, you'll forget the Start screen (or metro/modern/tile interface) is even there. After that what you have is a series of nice improvements over Windows 7. Nothing earth shattering, but nice nonetheless.

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Answer
Re: video
Aug 2, 2014 8:52PM PDT

Unless Lenovo customer service can help you, I'm afraid you have to choose what you like most:
- a fully functional Windows 8.1 update 1 (update 2 coming in August)
- a somewhat crippled Windows 7 (no external monitir, warning in Wow).
Your choice here.

Kees

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2nd update
Aug 3, 2014 7:52AM PDT

The reason I switched was because that the update dramatically slowed down all my games, like from 70fps to 5fps. Do you know if the update will fix that?

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Answer
Did you find and try Classic Shell?
Aug 2, 2014 9:58PM PDT

I find many get along with 8 much better after I install Classic Shell.
Bob

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Answer
hybrid graphics
Aug 3, 2014 3:02AM PDT
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Drivers
Aug 3, 2014 7:58AM PDT

So it just says my drivers are out of date? How do I download them without paying?

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Ask Lenovo
Aug 3, 2014 12:18PM PDT

Should be a full set at their site for free. HOWEVER I find most folk can use the supplied OS just fine after they install Classic Shell. I think many wipe out 8 too quickly and discover what a true PITA Microsoft is today. It does not just work.
Bob